Membership Director

4 weeks ago

Oakland, United States YMCA Full time
POSITION SUMMARY:

The YMCA of the East Bay is seeking a Membership Director to oversee the membership department: developing leaders, organizing and leading membership acquisition, member retention and customer service.These general functions will be carried out in keeping with the Goals, Policies and Mission of the YMCA of the East Bay.

ESSENTIAL FUNCTIONS:

  1. Be an advocate and key leader for exceptional customer service and communication in the branch.
  2. Recruit, hire, train, develop, motivate, schedule and direct staff and volunteers as needed. Monitor and evaluate staff performance.
  3. Manage front desk operations ensuring efficient administrative processes while employing a continuous improvement process for the front desk procedures.
  4. Support new membership sales by conducting tours for potential new members.
  5. Establish partnerships in the community and work with the Marketing Department to provide effective marketing and outreach to acquire new members.
  6. Support and implement member engagement events and promotional activities.
  7. Prepare and manage the membership budget to ensure goals are achieved.
  8. May be responsible for member communication activities which may include branch newsletter and branch web site as determined branch leadership.
  9. Effectively resolve member questions and complaints.
  10. Assist in YMCA fund raising activities and special events.
  11. Serve as a member of the branch leadership team.
  12. Special projects and other duties as assigned.


MEASURE OF EFFECTIVENESS

This position has a primary impact on the YMCA's ability to provide a high quality membership program. Therefore, the effectiveness of the fulfillment of this position should be measured by:

  • Budgets will be met, revenue achieved, and cash managed according to sound practices established by the Finance Department;
  • Membership center is growing and in a dynamic state of evolution and improvement to meet the foremost health, wellness and community needs;

  • Staff and volunteers will be recruited/hired, supervised, developed and evaluated;
  • Members will be retained with a high level of satisfaction;
  • Communications related to membership will be accurate and timely;
  • Relationships will be developed with collaborating community partners.


WORK ENVIRONMENT & PHYSICAL DEMANDS:

•The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•Sufficient strength, agility and mobility to perform essential functions of position and to supervise program activities

LEADERSHIP COMPETENCIES:

•Program/project management

•Inclusion

•Developing Self and Others

•Critical thinking and Decision Making

•Fiscal management

•Communication and Influence

•Innovation

QUALIFICATIONS:

•Bachelor's degree in related field or equivalent

•Three years sales or customer service experience

•One year of supervisory experience

•Must be self-directed, highly motivated and creative

•Excellent customer service, problem solving, interpersonal and organizational skills

•Completion of YMCA program-specific and trainer certifications must be accomplished within 60 days of hire

•Ability to relate effectively to diverse groups of people from all social and economic segments of the community

•Proficiency in Microsoft Word, Outlook and other computer programs necessary to perform the duties of the job

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