Front Desk Representative
3 weeks ago
Job Type
Full-time
Description
Essential Functions
Check-In
- Greet patients and other visitors arriving for appointments
- Check patients in: (enter demographics, insurances, and authorizations)
- Responsible for the timely verification of medical insurance benefits
- Verify online or call insurance companies or primary care physicians to obtain benefit information and confirm authorization and referrals prior to visit
- Coordinate with patients regarding their insurance benefits and medical provider program.
- Collect all co-payments/balances upfront
- Responsible to call PCPs to obtain referrals and/or authorizations if required by new insurance
- Obtain new providers information to add to NextGen
- Obtain, verify, and enter patient information into the EMR. Ensure the accuracy of all entries
- Responsible to scan paperwork to EMR
- Complete end-of-day closing duties
- Assist in cross-training new personnel in regard to front desk duties
- Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate
- Check out every patient
- Make follow-up appointments and follow appointment scheduling protocol and forcing power protocol
- Post charges and keep the posting of capitations up-to-date
- Generate Patient Tokens (Patient Portal)
- Fax back the notes to the PCP or referral physician
- Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected
- Scan all supporting documentation into the patient's chart
- Answer Operator phone line
- Direct telephone calls to proper extensions/departments and take messages as required
Requirements
Job Specifications
Typically has the following skills or abilities:
1 -2 years of Customer Service experience
Ability to handle multiple tasks simultaneously in a fast-paced environment
Ability to handle and diffuse patient complaints and disagreements
Exceptional communication and interpersonal skills
Experience navigating Electronic Medical Records and Outlook
Bilingual English/Spanish
Traveling is required within the North Region locations (Hialeah, North Miami, Miramar, Sunrise & Ft Lauderdale)
#LI-ONSITE
The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here .
Salary Description
$12 - $16
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