POS Help Desk Technician

3 weeks ago


Irvine, United States Focus Point Of Sale Full time

A POS Help Desk Technician is responsible for providing phone support to end users on a variety of issues and working in a team environment to provide exceptional customer service. Technician will be responsible for identifiying, researching, and resolving technical problems; responding to telephone calls, electronic and personnel requests for technical and application support; tracking and monitoring the problem to insure a timely resolution; and following appropriate escalation procedures. Other responsibilities may include special POS programming as assigned or internal knowledgebase documentation.

Knowledge/Experience:

  • 1-2 years help desk experience
  • High School degree or equivalent
  • Proven ability to troubleshoot computer hardware and Microsoft Windows
  • Experienced with network troubleshooting
  • Ability to learn multiple software applications
  • Restaurant experience a plus


Position Type:

Part Time

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