Japanese/English bilingual IT help desk

4 weeks ago


Irvine, United States Acropoint Inc. Full time


Company Description

We are a software developer for mainly Japanese businesses.


Role Description

This is a part-time hybrid role for a Japanese/English bilingual IT Help Desk professional at Acropoint, Inc. The role involves providing technical support and troubleshooting for IT-related issues. The role is located in Irvine, CA with flexibility for some remote work.


Qualifications

  • Fluency in both Japanese and English languages
  • Proven experience in IT support or help desk roles
  • Excellent communication and customer service skills
  • Strong problem-solving and analytical abilities
  • Knowledge of computer hardware, software, and networks
  • Ability to diagnose and resolve technical issues
  • Understanding of ITIL best practices
  • Experience with ticketing systems and remote support tools
  • Ability to work independently and collaboratively in a team
  • Associate degree or equivalent in a relevant field





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