Japanese/English bilingual IT help desk
2 weeks ago
Company Description
We are a software developer for mainly Japanese businesses.
Role Description
This is a part-time hybrid role for a Japanese/English bilingual IT Help Desk professional at Acropoint, Inc. The role involves providing technical support and troubleshooting for IT-related issues. The role is located in Irvine, CA with flexibility for some remote work.
Qualifications
- Fluency in both Japanese and English languages
- Proven experience in IT support or help desk roles
- Excellent communication and customer service skills
- Strong problem-solving and analytical abilities
- Knowledge of computer hardware, software, and networks
- Ability to diagnose and resolve technical issues
- Understanding of ITIL best practices
- Experience with ticketing systems and remote support tools
- Ability to work independently and collaboratively in a team
- Associate degree or equivalent in a relevant field
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