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Customer Service Payment Processing

3 months ago

Glen Burnie, United States Conduent Full time
Job Description

Customer Service Representative- Payment Processing

Recruiting Now Weekends Off

Onsite Position - 1000 Stewart Avenue, Glen Burnie, MD

Up to $20/hr

Shift Monday- Friday ~8AM-5PM (some slight flexibility to move that earlier/later

The Customer Service Rep will handle all lockbox inquiries and issues that are received via telephone, case system or email. This position is considered a production-oriented position, which includes adherence to Client based service level agreement goals.

Requirements:
  • Excellent verbal and written communication skills
  • Self-motivation to work under minimal supervision while mastering tasks that may strictly defined procedures as well as others that require outside of the box problem solving
  • Ability to handle multiple task assignments concurrently
  • Attention to detail
  • Proficient time management skills
  • Ability to self-manage deadlines to prescribed service level agreements
  • Ownership of inquiry/issue case assignment and resolution from start to finish
  • Proficient in PC skills and Outlook, Word and Excel
  • Detail oriented while completing financial inquiries and case notes
  • Strong verbal communications and able to work in a fast-paced environment
  • Ability to work with little to no supervision
  • Ability to lift 10- 25 lbs.
  • High school diploma or GED
Good to know:
  • Experience in a Wholesale / Retail lockbox environment
  • Banking experience
  • Position is 50% seating
  • Salesforce experience beneficial
  • Perform research on client reported errors and provide information to production managers
  • Process adjustments to resolve financial impact errors as needed
  • Process all foreign item conversions that are received into Lockbox
  • Work with production management and applicable technical support groups to resolve client issues/inquiries as applicable
  • Communicate via telephone and/or email error resolution updates to client as applicable
  • Update case specifics in the error repository application as cases are closed
  • Provide daily error reporting details to production management
  • Provide monthly error reporting details to production management
  • Perform miscellaneous tasks as needed and/or directed by production management