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Executive Meeting Manager

2 months ago

Naperville, United States Janko Hospitality Full time

OUR STORY

With 424 guest rooms and nearly 25,000 square feet of event space including a Grand Ballroom that can host up to 800 guests, The Marriott Chicago Naperville is a flagship hotel in Naperville, IL, voted one of Americas coolest suburbs. Discover a prestigious hotel providing incomparable service while providing a FUN and collaborative work environment. This is a fantastic opportunity to work alongside of and learn from a seasoned team while growing your career.

BENEFITS

  • Competitive compensation package
  • Full benefits package, including 401K and paid time off
  • Professional development
  • Hotel discounts at locations worldwide

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Meet and exceed revenue and proactive sales activity goals with a profitable and win-win selling approach
  • Thoroughly qualify new leads prospects, prepare proposals, negotiate contracts, and service secured business for your assigned market segment.
  • Solicit, negotiate, and book new and repeat clients using multiple channels, including through local travel as needed.
  • Participate in special promotions/blitzes.
  • Host in person and virtual site tours of the property.
  • Attend off premise after hour functions in order to promote the hotel as needed.
  • Reviews billing with clients and ensures timely collection of all outstanding balances.
  • Produce and distribute formal hotel communication such as EOs, Resumes, etc. on a regular basis and within agreed upon internal deadlines.
  • Maintain files and sales databases as per company standards.
  • Greet clients upon arrival for their events.
  • Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
  • Greets guests, visitors and staff in a courteous and friendly manner.
  • Smile, acknowledge and greet guests in passing.
  • Lifting of supplies occurs occasionally, usually not more than 10 lbs. but may be up to 50 lbs.
  • Able to stand and walk 40% of the workday.
  • Understand the competitive landscape and do what it takes to secure business that meets or exceeds revenue expectations and profit goals.
  • Capture the client's vision and effectively convey the specifications to appropriate departments, rapidly responding to inquiries and concerns, ensuring an exceptional client experience, and seeding future sales.
  • Represents themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude always.
  • Be knowledgeable of hotel features, amenities and services.
  • Maintain hotel relationships with key accounts to increase customer satisfaction and account saturation.
  • Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
  • Performs other duties as assigned, requested, or deemed necessary by management

QUALIFICATIONS

  • Experience in a hotel is preferred with a proven track record of success.
  • Reliable transportation and ability to make outside sales calls.
  • A degree preferably in Sales and/or Hospitality Management is highly desirable.
  • Excellent command of oral and written skills with good presentation abilities.
  • Marriott operating system experience preferred but not required, such as PMS and CI/TY.