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Help Desk Specialist

2 months ago

Chelsea, United States LanceSoft Full time
Title: Help Desk Specialist
Location: Chelsea, MA
Duration: 06 months
Hours: 37.5
Note: Onsite

Summary:
The Consultant will work as a part of a team providing IT support services for a number of issues such as software installations, email issues, and troubleshooting various Windows OS issues. The selected Consultant will create, update and resolve end user requests in the MWRA Maximo ticketing system. Support may be provided both in person and remotely.

Job Description
  • Tier I support for all user requests that maybe received via email, phone, or through the ticketing system (Maximo).
  • Configure basic computer hardware, software, and peripherals
  • Analyze user requests and the information collected for accurate logging of Max imo cases.
  • Participate on computer hardware, software, or peripheral project teams to assist with the introduction of new or modified computer technology.
  • Investigate and troubleshooting of basic computer hardware, software and peripherals
  • Follow all established documentation with Technical Support process.
  • Maintain IT vending machine kiosks

Employee Benefits:
At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits. (To be bought)
  • Four options of Medical Insurance
  • Dental and Vision Insurance
  • 401k Contributions
  • Critical Illness Insurance
  • Voluntary Permanent Life Insurance
  • Accident Insurance
  • Other Employee Perks