Quality Assurance Specialist

4 weeks ago


Chelsea, Massachusetts, United States Remedy Corporation Full time

We are seeking a Quality Assurance Specialist to join our team at the Remedy Corporation. As a Quality Assurance Specialist, you will be responsible for evaluating the level of customer service provided by representatives of various companies. You will make calls to these companies, remain anonymous, and document your experience. Your feedback will be used to help companies improve their customer service.

Responsibilities:

  • Complete a short 30-minute training program
  • Successfully complete a test call
  • Call all companies provided via assigned lists
  • Evaluate the level of customer service provided
  • Document detailed information of overall experience
  • Complete review submission form prior to the required deadline
  • Ensure that form is free of errors and misinformation

Requirements:

  • Must be able to adhere to a deadline
  • Ability to work with minimal supervision
  • Must be self-directed and self-motivated
  • Strong listening skills
  • Accuracy
  • Efficiency
  • Excellent written and verbal communication skills

This is a remote position. You will be working independently and will have the flexibility to set your own schedule. We are looking for someone who is self-motivated and able to work with minimal supervision.



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