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Unit Manager

4 months ago

Quantico, United States ServiceSource Full time

Make an impact by joining ServiceSource, a champion for people with disabilities.Explore new opportunities ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary

Direct all aspects of the Front of House (FoH) operations for the FBI Cafe, including supervision and management of employees. Ensure all materials, supplies, uniforms, and quality control of all work performed is being done in accordance with the contract. Schedule the Front of House staff while assisting with coverage for the satellite venues. Manage and monitor the performance of a staff of 60-70 employees to ensure adherence to all service standards and productivity standards to provide exceptional guest satisfaction.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

  • Ensure all work schedules, time-sheet corrections, and vacation requests are approved and coded correctly in Workday in accordance with policy for all front of house employees.

  • Routinely check food on serving lines and during meal periods to ensure the employees are recording temperatures in log, audit staff to ensure refrigeration temperatures and dish machine temperatures are recorded and finally maintain/inspect cafeteria supervisor's quality control check lists.

  • Purchase all paper supplies, chemicals, uniforms and maintain a par level established by the General Manager as well as update inventories on all supplies and equipment as required.

  • Conduct interviews to maintain staffing levels to contractual requirements and ensure that all applicable training takes place for the FOH associates on a weekly, monthly and annual basis as needed and complete annual reviews for all the FOH employees.

  • Manage and motivate all FOH personnel through monthly, quarterly, and annual employee recognition programs to include coordination of all holiday celebrations and quarterly parties including work with Rehab and the van service to provide the needs for employees.

Additional Responsibilities

  • Maintain appearance, upkeep and cleanliness of all food and beverage equipment and monitor employee dress codes, according to policies and procedures, with a strong focus on providing exceptional and accurate customer service to both internal and external individuals.

  • Work directly with the Accounting Department on issues related to employee timesheets, time corrections, vacation requests, adding new employees to the time clock system, maintaining a call-out book for monthly auditing, and ensuring emergency contacts are up to date

  • Inspect to ensure that all safety, sanitation, energy management, preventive maintenance and other standards are consistently met and report maintenance issues to the QA and complete weekly inspections with corrective action plans as well as perform daily facility inspections.

  • Exhibit a positive and involved team attitude to all and promote positive relations through an environment that encourages open communications, trust, and mutual respect between your department, culinary and catering departments.

  • Organize multiple projects; manage and prioritize multiple tasks and meet deadlines.

  • Ensure supervisors are posting the weekly forecast and post menus daily for the current meal and the next day meals and electronic menu boards are updated.

  • Report all program participant behavioral issues to the Vocational Rehabilitation Specialist.

  • Back-fill Supervisors in the event of call outs or shortages and maintain an inclement weather team.

  • Before and after meal periods, audit cashiers and supervisors to ensure proper handling of cash procedures are followed.

  • Perform other responsibilities as assigned

Qualifications: Education, Experience, and Certification(s)

  • At least three (3) years of professional work experience effectively managing a high-quality commercial food and beverage establishment and operation preferred

  • Proficiency in Microsoft Outlook and Word preferred

  • Working knowledge of food and labor cost controls required

  • ServSafe certification preferred

  • High school diploma, General Education Development (GED), or state education equivalent preferred

  • Valid driver's license and good motor vehicle record (MVR) required

Knowledge, Skills, and Abilities

  • Must have the capability to obtain and maintain FBI Security Clearance.

  • Proficient in confident, clear, and professional written and verbal communications.

  • Skilled in navigating diverse work environments with a focus on client and customer service. Able to employ entrepreneurial strategies for business development and expansion.

  • Capable of effectively communicating with clients, customers, and support staff, and adept at responding to evolving demands.

  • Possess strong problem-solving skills.

  • Demonstrates proficiency in planning work schedules, delegating tasks, and providing or arranging necessary training.

  • Able to comprehend, adhere to, and enforce safety protocols and other procedures.

  • Possess strong organization skills.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work is usually moderate to noisy.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

  • Health coverage for you and your family through Medical, Dental, and Vision plans.

  • Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

  • A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

  • Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

  • To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

  • A generous paid time-off program in which the benefits increase based on your tenure with the company.

ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information