We have other current jobs related to this field that you can find below
-
Customer Success Specialist
3 months ago
Brentwood, United States My Senior Health Plan Full timeJob DescriptionJob DescriptionDescription:AVAILABLE FOR IMMEDIATE HIRE!My Senior Health Plan is looking for upbeat, compassionate individuals who are hardworking, reliable, and committed to doing their best every day! Is your passion helping people? Do you love talking on the phone? Then this job is for you!We have been in business for over 17 years helping...
-
Director of Customer Success
7 hours ago
Brentwood, Tennessee, United States Vaco Full timeJob Title: Director of Customer SuccessJob Type: PermanentLocation: Brentwood, TN (Hybrid)Salary: $80-100kAbout the RoleThe Director of Customer Success will be responsible for overseeing the interactions between clients and the company, ensuring that all client needs are met and exceeded. This role will involve providing value to clients through regular...
-
Director of Customer Success
2 weeks ago
Brentwood, United States Vaco Full timeOur client located in Brentwood, TN is seeking a Director of Customer Success to join their team. This is an excellent opportunity for someone looking to grow their career and join a dynamic team in the transportation industry!The Director of Customer Success is a permanent opportunity with a hybrid schedule.Responsibilities:Primary point of contact with...
-
Director of Customer Success
2 weeks ago
Brentwood, United States Vaco Full timeOur client located in Brentwood, TN is seeking a Director of Customer Success to join their team. This is an excellent opportunity for someone looking to grow their career and join a dynamic team in the transportation industry!The Director of Customer Success is a permanent opportunity with a hybrid schedule.Responsibilities:Primary point of contact with...
-
Client Success Specialist
3 weeks ago
Brentwood, United States My Senior Health Plan Full timeJob DescriptionJob DescriptionDescription:AVAILABLE FOR IMMEDIATE HIRE!My Senior Health Plan is looking for upbeat, compassionate individuals who are hardworking, reliable, and committed to doing their best every day!Is your passion helping people? Do you love talking on the phone? Then this job is for you!We have been in business for over 17 years helping...
-
Client Success Specialist
2 days ago
Brentwood, United States My Senior Health Plan Full time $18 - $23Job DescriptionJob DescriptionDescription:AVAILABLE FOR IMMEDIATE HIRE!My Senior Health Plan is looking for upbeat, compassionate individuals who are hardworking, reliable, and committed to doing their best every day!Is your passion helping people? Do you love talking on the phone? Then this job is for you!We have been in business for over 17 years helping...
-
Customer Support Specialist
5 days ago
Brentwood, Tennessee, United States Randstad North America, Inc. Full timePosition OverviewWe are seeking a qualified Customer Support Specialist to join our dynamic team within a thriving healthcare organization. The ideal candidate will possess a strong background in managing both inbound and outbound communications in a fast-paced environment.Key ResponsibilitiesHandle a high volume of calls with professionalism and...
-
Customer Support Specialist
5 days ago
Brentwood, Tennessee, United States Randstad North America, Inc. Full timePosition OverviewWe are seeking a skilled Customer Support Specialist to join our dynamic team at a reputable healthcare organization. The ideal candidate will possess experience in managing both inbound and outbound communications in a fast-paced environment.Key ResponsibilitiesHandle a high volume of calls, ensuring excellent customer service.Assist...
-
Director of Customer Success
7 days ago
Brentwood, United States Vaco Full timeOur client located in Brentwood, TN is seeking a Director of Customer Success to join their team. This is an excellent opportunity for someone looking to grow their career and join a dynamic team in the transportation industry! The Director of Customer Success is a permanent opportunity with a hybrid schedule. Responsibilities:Primary point of contact with...
-
Customer Experience Specialist
2 months ago
Brentwood, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
-
Customer Service Specialist
2 months ago
Brentwood, United States Brightree Full timeCustomer Service Specialist - Resupply page is loaded **Customer Service Specialist - Resupply** **Customer Service Specialist - Resupply** locationsBrentwood, TN, United States time typeFull time posted onPosted 7 Days Ago job requisition idJR_011803 You could say Brightree by ResMed is a technology company. And thats true. But Brightree is, at its heart,...
-
Customer Support Specialist
21 hours ago
Brentwood, Tennessee, United States Fleetcor Full timePosition OverviewFLEETCOR is seeking a dedicated Customer Support Specialist to join our Payments Division. This role is integral to our Corporate line of business, focusing on enhancing customer interactions and support.As a Customer Support Specialist, you will play a crucial role in facilitating the payment automation process by engaging with customers...
-
Customer Engagement Specialist
6 days ago
Brentwood, Tennessee, United States Zeal, TN Full timeAt Zeal, we prioritize making a meaningful difference that resonates beyond our immediate operations. Our approach begins with aligning our objectives with the clients we choose to partner with. By concentrating on community needs and impactful initiatives, we have established a strong reputation in the Nashville region. As we continue to expand, we are in...
-
Customer Engagement Specialist
6 days ago
Brentwood, Tennessee, United States Zeal, TN Full timeAt Zeal, we prioritize making a meaningful difference that resonates beyond our organizational boundaries. Our approach begins with aligning our objectives with the clients we choose to partner with. By concentrating on community needs and impactful initiatives, we have established a reputable presence in the Nashville region. Due to our significant growth,...
-
Customer Engagement Specialist
5 days ago
Brentwood, Tennessee, United States Zeal, TN Full timeAt Zeal, we are dedicated to creating a meaningful influence that transcends our immediate environment. Our approach begins with aligning our objectives with the clients we choose to collaborate with. By concentrating on community needs and impactful initiatives, we have established a reputable presence in the Nashville region. As we continue to expand, we...
-
Customer Support Specialist
5 days ago
Brentwood, Tennessee, United States Randstad North America, Inc. Full timePosition Overview:We are seeking skilled Customer Support Specialists to join a dynamic healthcare organization. The ideal candidates will have experience in managing both inbound and outbound communications within a fast-paced call center environment.Key Responsibilities:- Handle a high volume of calls efficiently.- Provide exceptional customer service to...
-
Customer Support Specialist
1 hour ago
Brentwood, Tennessee, United States Randstad North America, Inc. Full timePosition Overview:We are seeking skilled Customer Support Specialists to join a dynamic healthcare organization. The ideal candidates will possess experience in managing both inbound and outbound communications within a busy call center environment.Key Responsibilities:- Handle a high volume of calls efficiently and professionally.- Provide exceptional...
-
Customer Service Associate
6 hours ago
Brentwood, Tennessee, United States Micro Electronics Full timeJoin Micro Electronics - a leading retailer in computer and electronic devices. Our store is renowned for its extensive range of over 40,000 high-quality products and a team of experts dedicated to providing exceptional service. At Micro Electronics, we embody Passion, Energy, and Commitment, and we are devoted to fostering strong relationships with our...
-
Customer Service Associate
6 hours ago
Brentwood, Tennessee, United States Micro Electronics Full timeJoin Micro Electronics - the leading retailer in computer and electronic devices. Our expansive superstore features an extensive range of over 40,000 premium computer products, supported by the most knowledgeable team in the industry. At Micro Electronics, our culture is built on Passion, Energy, and Commitment. We are dedicated to exceptional customer...
-
Customs Clearance Specialist
3 weeks ago
Brentwood, Tennessee, United States gumtree Full timeCustoms Clearance Specialist Up to £30,000 Are you an experienced Customs Coordinator, seeking an engaging new position? This Fantastic Opportunity might be ideal for you. Our client, a well-established Freight & Logistics partner is looking to expand their customs team. You will ensure compliance with all relevant regulations and provide excellent customer...
Customer Success Specialist
2 months ago
Job Description
Job Description Description:
AVAILABLE FOR IMMEDIATE HIRE
My Senior Health Plan
is looking for upbeat, compassionate individuals who are hardworking, reliable, and committed to doing their best every day
Is your passion helping people? Do you love talking on the phone? Then this job is for you
We have been in business for over 17 years helping seniors with their Medicare insurance options but still have the small-business feel. There is MUCH opportunity for growth and development.
Essential Responsibilities:
THIS IS A FULL TIME, ONSITE POSITION. This is NOT a Remote/Hybrid position.
Assisting prospects with Medicare eligibility.
Responsible for customer outreach to assess satisfaction, identify issues and triage to appropriate team members for inquiries.
Responds to customers with thoroughness, kindness, patience, and professionalism in a timely manner.
Efficiently processes administrative tasks as assigned, adjusting outbound calling workload for occasional data input projects.
Essential Duties:
· Communicate professionally with clients & prospects with an excellent command of English (Native level fluency required in
reading/writing/speaking
English) *Multilingual is a plus
· Outbound calling projects based on assigned client lists – average 125-200 calls/day
· Conduct customer satisfaction assessments – 30/60/90 day follow ups – following scripting for assigned client lists
· Completes intake of client data through CRM (Salesforce)
· Transfer questions and issues to My Senior Health Plan Inc. Customer Project Specialist team
· Customer service
· During the Annual Enrollment Period, provide profile review/intake support on existing clients for the Plan Review & Enrollment department
· Appointment No Show follow up calls for new business; transfer calls to Sales Reps or reschedule appointments
· Send client satisfaction surveys via email
· Back-up to all Administrative functions, including answering inbound calls
· Work closely with the Customer Project Specialist (Administrative) and Business Development Specialist (Sales Opener) Teams to continue development
Requirements:
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
Associate's degree (or experience in lieu of)
1-3 years of
administrative/telesales/clerical
and customer service experience
COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.
OTHER SKILLS AND ABILITIES:
An eagerness to learn and build an understanding of the senior health insurance plans offered.
High energy, positive attitude, attention to detail and very dependable.
Experience with CRMs
Excellent phone presence
Excellent command of written and spoken English
Professional and personable demeanor
Highly organized
Detail-oriented
Proficiency with MS Office applications of Outlook, Word, and Teams. Experience with reading and creating Excel documents.
Excellent multi-tasker
Eagerness to learn new tasks and grow with the company
Initiative to take on additional responsibilities
Open and enthusiastic about coaching
Maintains a sense of urgency with all tasks
Experience with auto-dialer preferred
We offer:
Competitive base pay, based on experience, and bonuses
Health insurance including Dental, Life, and Vision – Employer pays 70%
401k Match and Profit-sharing
Paid Sick Time & Vacation Time
Paid Holidays
A Positive work environment
Corporate Wellness Program with a discounted gym membership
APPLY TODAY
My Senior Health Plan
is an Equal
Opportunity/Affirmative
Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.
*All offers of employment are contingent upon successfully passing a pre-employment drug test and background check.
My Senior Health Plan
*
participates in E-Verify. *
#J-18808-Ljbffr