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Director of Customer Success

2 months ago

Brentwood, United States Vaco Full time
Our client located in Brentwood, TN is seeking a Director of Customer Success to join their team. This is an excellent opportunity for someone looking to grow their career and join a dynamic team in the transportation industry
 
The Director of Customer Success is a permanent opportunity with a hybrid schedule.
 
Responsibilities:
  • Primary point of contact with clients.
  • Oversees interactions from all areas of operations within the company and ensure they are being fully serviced.
  • Provides value through Business Reviews, reporting, market updates, and any other relevant meaningful intelligence, building loyalty.
  • Establishes multiple points of contact within the organization to fully penetrate the account: executive, finance, operations, shipping, and purchasing.
  • Identifies additional opportunities for new business opportunities, referrals, and integrations.
  • Oversees day-to-day operations along with a support team including: timely payments, carrier interactions, agreement expirations, invoice issues, special projects, and all other relevant client needs.
  • Travels to interact directly with clients.
 
Qualifications:
Experience:
  • 5+ years - up to 10 even better
  • Has been tied to revenue previously
  • Freight experience a huge plus
  • Client facing experience
  • Can quantify business increases - IE went from $1M to $2M in one year
 
Language Ability:
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
 
Math Ability:
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
 
Culture/Benefits:
Comprehensive
 
Job Title: Director of Customer Success
Opportunity: Perm
Location: Brentwood, TN (Hybrid)
Salary: $80-100k
 

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual’s skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.