Front Desk Assistant

7 days ago


Newport Beach, United States Coury & Buehler Physical Therapy Full time

Coury & Buehler Physical Therapy is a renowned outpatient Physical Therapy practice in Orange County, known for exceptional customer service and total professionalism.

We are seeking a skilled Front Desk Receptionist to join our team. This role offers a competitive salary of $18.50 per hour, plus bonuses and benefits including PTO, paid holidays, medical, dental, and vision insurance, and 401K matching.

As a Front Desk Receptionist, you will be the first point of contact for patients, providing excellent customer service and managing patient appointments. You will also be responsible for explaining insurance benefits and collecting patient payments.

To succeed in this role, you will need to be organized, detail-oriented, and have strong communication skills. You should also have experience working in customer service and proficiency in Microsoft Office, including Word, Excel, and Outlook.

In addition to your technical skills, we value enthusiasm and professionalism in creating a positive experience for our patients. If you are passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, we encourage you to apply.

Job Responsibilities:

  • Provide the highest level of customer service to patients and visitors
  • Greet patients and visitors in a welcoming and professional manner
  • Schedule patient appointments and manage patient information
  • Collect copays and other payments from patients
  • Explain insurance benefits to patients and their families
  • Maintain a clean and organized reception area
  • Answer patient questions and provide guidance
  • Process patient intake forms and other administrative tasks

Requirements:

  • High school diploma or equivalent required
  • Two or more years of experience working in customer service
  • Excellent customer service and interpersonal skills
  • Proficiency in Microsoft Office, including Word, Excel, and Outlook
  • Ability to multitask and prioritize tasks efficiently in a fast-paced environment
  • Excellent communication skills
  • A great eye for detail
  • Ability to maintain confidentiality of patient records


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