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Customer Service Representative

2 months ago

Omaha, United States Knowledge Vine Full time

8420 W Dodge Rd #510, Omaha, NE 68114, USA Req #2276 Friday, August 9, 2024 Alliant Insurance is hiring a Customer Service Representative for our Insuractive office in Omaha, NE POSITION HIGHLIGHTS Onsite, Monday - Friday at our office: 8420 W Dodge Rd in Omaha Full-time, benefits-eligible Working full time on a 37.5 hour work week, flexible schedule within the hours of 8-5 pm. Generous PTO and benefits package SUMMARY Responsible for providing a wide variety of support services, including the development of valuable leads for insurance and insurance related products, and to promote the company's product portfolio via the telephone and internet to support Insuractive to increase company revenue and profit. ESSENTIAL DUTIES AND RESPONSIBILITIES Customer Service: Place and receive outbound and inbound calls related to the development of insurance leads. Promote the company’s product portfolio and provide service assistance to consumers; Respond to consumer inquiries through calls both inbound and outbound as well as internet inquiries. Deliver prepared scripts to prospects and leads with the intent of delivering a qualified prospect or lead to a Licensed Agent. Communicate with consumers regularly regarding rate changes, new product offerings, additional product information, and new policy issuance. Monitor compliance with program reporting rules and service requirements. Update and maintain proprietary Lead Advantage System in accordance with policies and procedures. Document each and every consumer contact with detailed notes. Special Projects: Work collaboratively with fellow staff to advance the values and mission of Insuractive and Senior Market Sales by serving on relevant internal and external committees; Assists with special projects/assignments as requested by members of management. Performs other duties as assigned by management. QUALIFICATIONS EDUCATION / EXPERIENCE High School Diploma or GED Bachelor's Degree in marketing or a related field preferred One (1) or more years of Customer Service experience. Customer service or call center experience Strong verbal and written proficiencies of the English language SKILLS Working knowledge of insurance services industries preferred Knowledge of the general industry procedures, practices and terminology preferred Skill in working effectively with inbound and outbound callers/customers. Skill in negotiating and problem-solving to resolve internal and external conflicts. Skill in the use of office equipment including computer, fax, printer, telephone system, etc. Skill in the use of time management and organization skills. Skill in maintaining effective working relationships with all customers, employees and the general public. Ability to approach and communicate with a wide range of personalities in a professional and courteous manner. Ability to be patient under frustrating circumstances and demonstrate controlled emotional affect in difficult situations. Ability to persuade. Ability to maintain a high level of organization and attention to detail while remaining flexible and responsive when faced with multiple urgent requests. Ability to maintain all company policies, including all confidentiality and safety policies. Ability to actively contribute to team effort. Ability to work independently, exercise independent judgment, make and execute decisions. Ability to be a self starter, motivated and accomplish goals and tasks within a given time frame. #J-18808-Ljbffr