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Call Centre Representative

3 months ago


El Paso, United States Indotronix International Corporation Full time
Title: Call Centre Representative - Remote

Duration: 12 months contract

Payrate: $13.50/hr on W2

Job Description:
•Making outbound phone calls to our members and prescribers
•Utilizing multiple software systems to complete Medicare Enrolment case reviews
•Meeting or exceeding government mandated timelines
•Complying with turnaround time, productivity and quality standards
•Conveying resolution to beneficiary or provider via direct communication and professional correspondence
•Acquiring and maintaining basic knowledge of relevant and changing Med D guidance

Skillset required:

Being able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password thing of this nature which may be routine for a regular computer user.

Required Qualifications:
•Ability to effectively communicate with members and prescribers while managing multiple software systems
•Accountable and results driven
•Critical thinker/problem solver
•Receptive to constructive feedback and flexible in adapting to change
•Ability to effectively plan, prioritize, and organize time and workload
•Proficient in navigation of multiple computer applications
•Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
•Ability to type more than 30 WPM

Preferred Qualifications:
•At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service
•Six months of PBM/pharmaceutical related work strongly desired

Indotronix is an Equal Opportunity Employer