Dental Front Desk

1 month ago

Traverse City, United States Hall Perio Full time

Location/Org Data : Brand Logo:

Overview:

Hall Periodontics and Dental Implants is where quality meets compassion. Our growing specialized dental practice has created a new full-time front desk position, Monday through Thursday, 8:30 AM to 5:00 PM. We are offering a competitive wage, comprehensive benefit package, PTO, paid lunch breaks, bereavement leave, voting leave, and several paid holidays (plus eight additional hours that accrue annually for a floating holiday). Our main goal is to provide excellent patient care; and we are seeking an astute receptionist to join our fun team of dental professionals. This position is primarily responsible for the daily activities of the front office including patient relations, telephone coverage, appointment scheduling, registration, payment processing, and insurance verification.

Responsibilities:

Core duties and responsibilities include the following. Other duties may be assigned.

  • Greets and checks in patients and visitors. Consistently provides an upbeat and welcoming atmosphere for our patients.
  • Registers patients by verifying that a patients record is up to date and accurate.
  • Makes appropriate changes in the computer system and on the patient's chart.
  • Scans documents for patient file including drivers license, insurance card, and referral form.
  • Verifies patient insurance prior to the scheduled date of service and effectively and accurately communicates benefits to patients.
  • Obtains necessary documentation or records prior to patients scheduled date of service.
  • Answers telephone and responds to inquiries including email correspondence from patients.
  • Prepares treatment plans.
  • Schedules appointments and enters into schedule.
  • Checks patients out and collects payments from patients.
  • Conducts reminder calls to patients.
  • Maintains a positive and team-focused mindset to ensure a consistently high level of collaboration daily.
  • Collects, sorts, distributes, and prepares mail.
  • Maintains/cleans lobby and reception area.

Please note that additional responsibilities may be assigned.

Qualifications:

QUALIFICATIONS:

We are an Equal Opportunity Employer and will provide reasonable accommodation for an otherwise qualified applicant. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION:
High school diploma or equivalent

EXPERIENCE:
Dental Front Office experience preferred

Knowledge of dental software programs is beneficial

COMPETENCIES:
To perform the job satisfactorily, an individual should demonstrate the following competencies:
? Technical Skills Assesses own strength and weaknesses; pursues training development opportunities; strives to continuously build knowledge and skills; shares expertise with others
? Customer Service Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
? Interpersonal Skills Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things
? Oral Communications Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions
? Written Communication Writes clearly and informatively; able to read and interpret written information
? Quality Management Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
? Diversity Shows respect and sensitivity for cultural differences; promotes a harassment-free environment
? Ethics Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values

? Organizational Support Follows policies and procedures; completes administrative tasks correctly and on time; supports organizations goals and values; respects diversity
? Planning/Organizing Prioritizes and plans work activities; uses time efficiently
? Professionalism Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
? Quality Demonstrates accuracy and thoroughness; monitors own work to ensure quality
? Safety and Security Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
? Adaptability Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
? Attendance/Punctuality Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
? Dependability Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan

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