Front Office Agent

2 weeks ago

Washington, United States Muckleshoot Casino Full time

Washington Muckleshoot Casino Resort 2402 Auburn Way S Auburn, WA 98002, USA Competitive salary at $18.98/hr. with discretionary performance bonuses 2x a year Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents. Complimentary meals and covered team member parking. Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses. Company-paid gaming licenses (Class B & Class A). Variety of additional voluntary benefits and retirement plans. GET TO KNOW THE ROLE Front Desk Agents are the first face guests see when they arrive at the hotel. Agents will welcome visitors, assign rooms according to guests’ preferences and provide additional information about the hotel and its amenities. They’ll also collaborate with the housekeeping staff to ensure the rooms are cleaned, organized, and furnished prior to guests’ arrival. Front Desk Agents also update hotel records of payments and bookings. WHAT YOU’LL DO Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism. Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts. Assisting guests with disabilities. Manage online, phone and in-person room reservations. Arrange specialized services for VIP customers. Operating switchboard and assisting with inquiries. Collaborating and communicating with other internal departments to ensure guest satisfaction. Complying with company procedures and safety policies. Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel. Perform other duties as assigned. WHAT YOU’LL BRING 2 (two) years of customer service experience. 1 (one) year of luxury hospitality experience. HOW YOU’LL BE SUCCESSFUL Knowledge with resort check-in software such as Cloudbeds, Hotel Connect, WebRezPro etc. Ability to multitask in a fast-paced environment. Ability to solve client issues in a friendly and timely fashion. Ability to communicate effectively, both orally and in writing. Read, write and speak English fluently. WHAT TO EXPECT Availability – Ability to work different shifts, holidays, weekends, and nights to support a 24/7 operation. Physical – Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/move, push or pull up material or boxes necessary to the job function, with or without assistance. Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor. Genuine & Pride : As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what's described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we've built together. Guest-Centered Hospitality : Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing on genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life – it is what we take pride in. Muckleshoot Casino Resort is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any associate at Muckleshoot Casino Resort or its affiliates via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Muckleshoot Casino Resort. No fee will be paid in the event the candidate is hired by Muckleshoot Casino Resort as a result of the referral or through other means. #J-18808-Ljbffr

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