Professional Service Manager

12 hours ago

Miami, United States ELCA Full time
Job Description

We are looking for a qualified professional to join our FAN4LIFE team, whose mission is to deploy and configure our Ticketing Platform, to deliver ticketing operations for high-visibility world-class events, and to foster the adoption of our solution.

We are the provider of the FIFA Club WC in 2025 and FIFA World Cup in 2026

You will work with very high-brand customers in sports & events and experience the ultimate thrill of seeing millions of spectators benefit from the results of your work. You will join a dynamic and fast-paced environment and work with cross-divisional internal teams across multiple geographies.

Candidates should have a proven track record of achievement and experience of managing/leading large customer projects and stakeholder engagement. The position is based in Fort Lauderdale (FL).

Your role

As a Professional Service Manager in the FAN4LIFE team, you'll be responsible for the following activities:
  • Planning and coordinating the deployment of our solution according to standard process and tools
  • Delivering projects and tasks on-time, within scope, to quality and budget
  • Coordinating internal resources and third parties/partners for the flawless execution of projects
  • Organizing and leading business and technical workshops to understand customer needs and goals
  • Providing advisory services relating to ticketing sales and fulfilment strategies for major events
  • Organizing and leading project review boards and workshops
  • Organizing training, ensuring that customers are confident in the use of our solution
  • Reporting and escalating to management as needed
  • Performing risk and issue management to minimize project risks; propose and implement appropriate remedial actions when required
  • Co-ordinating and delivering client event support, both on-site and remotely
  • Acting as a principal point of contact for customers throughout the life of the project(s)
  • Contribute to outstanding client satisfaction, acting as a point of escalation where appropriate
  • Ownership of projects throughout the delivery lifecycle
Your Skills
  • Good knowledge of ticketing operations across the sports, entertainment & cultural industries
  • Previous experience of configuring and operating a ticketing platform
  • Ability to build and maintain excellent relationships with customers and colleagues
  • Strong written and verbal presentation skills are essential
  • Solid organizational skills including attention to detail and the ability to multi-task
  • Comfortable with high-pressure situations
  • A self-starter who can work remotely or as part of a wider team
  • Fluent English, with a graduate-level education
Our offer
  • A stimulating and professional working environment in a dynamic team with extensive expertise
  • Exciting projects using the latest technologies
  • Flat organizational hierarchies and cross-functional teamwork
  • Close contact with customers in the creative, sports and entertainment industries
  • A supportive culture with excellent opportunities for professional and personal training and development
  • The position is based in Fort Lauderdale (FL)
Your profile
  • At least 8 years' relevant experience in ticketing. IT industry experience is a plus.
  • Hands-on experience with SaaS products, mobile Apps, and associated hardware
  • Client-facing experience in an implementation environment


About Us

SecuTix is headquartered in Lausanne, Switzerland. We have development centers in Ho Chi Minh City, Vietnam and in Granada, Spain, and have sales offices located in Paris, London, Madrid, Munich, Amsterdam and Miami.

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