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Customer Service

4 months ago

Morristown, United States Open Road Auto Group Full time
BMW of Morristown

The BDC Customer Service Rep delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This position uses lead management tools, CRM software and the internet to manage inquiry flow and update customer files. The Service BDC Rep will be trained to understand all products and services offered, will become knowledgeable of all services.

Duties and Responsibilities:
  • Respond to internet inquiries with courtesy, accuracy and professionalism.
  • Promptly and accurately enter all customer inquiry data into the CRM
  • Generate service appointments Effectively utilize lead management tools and all necessary reports, forms and other documentation on a timely basis
  • Perform other job-related duties as assigned.
Who You Are
  • People Person
  • Outgoing personality
  • 6 months of relevant work experience in customer service, receptionist/front desk, administrative role.
  • Excellent communication skills
  • Team Player
  • Professional presentation
Open Road Auto Group owns and operates over twenty-five automotive facilities including seventeen dealerships throughout the New York/New Jersey metropolitan area. Currently, we are ranked as one of the largest automotive groups in the nation by Automotive News. We specialize in providing "in-demand" vehicles, both new and pre-owned, for our customers who have come to expect a "Five Star customer service experience".

With over 50 years of automotive experience, our mission is to remain one of the premier automobile retailers in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers and in doing so; we strive to develop a highly motivated, world-class, workforce that is committed to satisfying their needs.

At Open Road we know our employees, and their achievements, drive our culture and success.

Our Total Compensation Rewards Program includes:

BASE PAY - Determined by competitive market pay rate for your job, your skills, experience and performance

BONUSES - Rewards achievement of specific business goals, in eligible positions

BENEFITS - Include wellness coverage, optional benefits, income protection, 401(k), purchase programs, such as:
  • Medical, Dental and Vision Plans
  • Vacation Time
  • Personal Time
  • Short and Long Term Disability
  • Life Insurance
  • 401(k) Retirement Plan with employer match
  • Manufacturer Certifications
  • Leadership Training Programs
  • Vehicle Purchase Discounts
  • Wellness Initiatives
  • Volunteer Time