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Customer Service Ambassador
2 months ago
We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at The Sports Facilities Companies. As a key member of our team, you will be responsible for providing exceptional service to our members and guests, ensuring a world-class experience at our facilities.
Key Responsibilities- Provide prompt and courteous service to members and guests, addressing their needs and concerns in a professional and friendly manner.
- Assist with fitness class signups, venue questions, and general information, ensuring that members and guests have a seamless experience.
- Maintain a clean and organized environment, adhering to high standards of cleanliness and safety.
- Operate the fitness area computer system, ensuring accurate records and efficient operations.
- Develop and maintain relationships with members and guests, fostering a sense of community and loyalty.
- Work collaboratively with management to resolve guest concerns and complaints, ensuring a positive experience for all.
- Participate in special projects and daily assignments, demonstrating flexibility and a willingness to learn.
- High school diploma or equivalent required; degree in exercise science, health education, or related field preferred.
- Minimum of two years of experience in a sport/fitness center or customer service role.
- Flexible work schedule, including nights, weekends, and holidays, with regular attendance required.
- CPR/AED/First Aid certification preferred; willingness to become certified a plus.
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Ability to maintain focus, prioritize tasks, and multitask in a high-volume setting.
- Physical demands include lifting up to 20 pounds, standing for extended periods, and operating equipment.
The Sports Facilities Companies is an equal opportunity employer, committed to providing a safe and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
