Pet Services Lead

3 weeks ago


Menominee, United States Mighty Pet Full time
Join the Mighty Pet Family as Our Pet Care Services Lead

Are you passionate about pets and committed to providing exceptional customer service? At Mighty Pet, we believe that customer satisfaction is paramount, and we're looking for a dedicated leader to spearhead our Pet Care Services, including Day Camp and Lodge Operations.

What You'll Do:

As the Pet Care Services Lead, you'll be the heartbeat of our operations, ensuring that every customer experience is top-notch. You'll bring detail and accuracy to our scheduling and budgeting, maximizing our team's potential and the trust our clients place in us. Your role will involve:
  • Problem-Solving: Provide expert training in Day Camp and Lodge procedures, adapting processes for compliance and effectiveness. Your insights will drive our growth and success.
  • Teamwork: Collaborate with our leadership team, coordinating daily tasks and fostering a positive culture. Lead by example in reception and operations, upholding our standards and guiding the team.
  • Growth: Enhance your leadership skills while managing budgets, staffing, and operational efficiency. Cultivate trust and respect within your team, contributing to our long-term success.
Key Responsibilities Include:
  • Coordinating workloads and managing changes in response to seasonal demands.
  • Assisting with scheduling and budgeting for Lodge and Day Camp, Grooming and our WellPet Wellness Clinic.
  • Maintaining operations and running the reception desk.
  • Recruiting and training new Pet Care staff to maintain our high standards.
  • Contributing to our social media strategy to promote Pet Services and engage our community.
  • Becoming an expert in our systems, ensuring optimal use, maintaining staff efficiency and problem-solving effectively.
  • Working along side our Dog Trainer and Vet Staff to coordinate customer flow and client satisfaction.
Why Join Us?

We are a locally owned, operated and independent business. At Mighty Pet, we pride ourselves on creating a local, helpful experience for our customers and the community. We offer a supportive environment where your skills can shine, and your contributions will directly impact our mission.

What We're Looking For:
  • A passionate pet lover with a customer-first mindset.
  • Experience with handling dog handling and cats preferred.
  • Experience in team leadership.
  • Strong problem-solving abilities and a collaborative spirit.
  • A commitment to maintaining high standards of safety and sanitation.
  • Full Time commitment to your team.

Ready to Make a Difference?

If you're excited to lead a dynamic team and enhance the customer experience at Mighty Pet, we want to hear from you Apply today and help us continue to build our reputation as a trusted partner in pet care.
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