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Benefits Specialist

2 months ago

St Petersburg, United States Bankers Financial Full time

DecisionHR is a Professional Employer Organization (PEO) located in St Petersburg, FL. Since our inception in 1996, we have empowered our clients with industry-leading human resource solutions they need to drive their business. We assist our clients in the areas of payroll, workers compensation, human resources, and benefits. We remove the administrative burden of running their business and allow our clients to focus on their revenue-producing activities. Our goal is to deliver customizable, practical workforce solutions that increase profits, reduce costs and liability, and attract, develop, and retain long-term employees.

Our Core values include:

Collaboration: working together is critical to achieving organizational goals.

Innovation: growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.

Performance: we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.

Social Responsibility: we place charity and volunteer work at the core of our organization.

Trust: we build and maintain trust with our employees and clients by embodying integrity, transparency, and doing the right thing.

Company Value Statements

In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:

  • Acting with the highest level of honesty, trust, character, and transparency.
  • Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.
  • Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.
  • Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.
  • Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.
Summary/Objective

Provide superior customer service support to DHR clients and employees about benefits. This will include, but not be limited to, such things as Open Enrollment, Renewal, and member questions. Other assistance regarding Benefits Plan administration as needed.

Essential Functions
  • Provide excellent customer service to clients, employees, and field partners via calls, faxes, and emails.
  • Provide support for new client enrollment in DHR benefit programs.
  • Answers certain incoming phone calls for the benefits department about health plans and providers.
  • Can perform large data entry and reconciliation projects within reasonable timeframes and with high levels of accuracy.
  • Reacts within specified time frames to all inquiries and maintains superior client relationships.
  • Provides ongoing support for clients enrolled in DHR benefit programs.
  • Researches and resolves basic product and service issues from the field, clients, and their employees to maintain accurate and timely responses.
  • Documents information to track interactions and resolution of issues.
  • Guides clients and their employees regarding product offerings, including setup and use of Health & Benefits online portals to ensure optimal client retention.
  • Performs data input and maintains strong prioritization and organizational skills and professional communications in all interactions.
  • Interact with carriers and vendors to resolve customer needs.
  • Participates in special projects as needed.
  • Proactively strives to solve client issues that are benefit-related and seeks assistance when the solution isnt easily obtained.
Required Education and Experience
  • Familiarity with Health and Benefits administration either through education or work experience.
  • 2-5 years minimum work experience.
  • Microsoft Office proficiency, including PowerPoint.
  • H.S. Diploma is required or equivalent.
  • Experience in Customer Service and/or Employee Benefits.
Preferred Education and Experience
  • PEO experience preferred.
  • Bachelor's degree preferred.
  • Adobe Pro knowledge preferred.


The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and the usual working conditions of this position. It is not designed to contain or be interpreted as a comprehensive, complete, or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-Verify company.