Customer Service Rep CAC

4 weeks ago

Waynesboro, United States Sentara Healthcare Full time
City/State
Waynesboro, VA

Overview

Work Shift
First (Days) (United States of America)

Sentara is hiring a Customer Service Representative for the Clinical Access Centralized Scheduling Department.

Minimum Requirements:
  • High School Diploma or equivalent
  • Two years of Customer Service experience. Experience with medical insurance in a hospital or physician's office setting preferred
  • High Volume call center experience preferred
  • Epic EMR experience preferred
  • Data entry skills
  • Must be available to start as soon as possible
Required to Travel to the following locations for ONSITE Orientation the first 8-9 weeks. After successful completion of orientation, this opportunity will be REMOTE.
  • Sentara Primary Care - Waynesboro - 760 Town Center Dr, Suite 760A Waynesboro, VA
  • Sentara Crozet Family Medicine - 1646 Park Ridge Dr. Crozet, VA
  • Sentara Afton Family Medicine - 10950 Rockfish Valley Hwy. Afton, VA
  • Sentara PJP5 - 590 Peter Jefferson Pkwy, Charlottesville, VA (this location is used if as needed)
This is a full-time day shift position Mon-Fri between the hours of 8:00am-4:30pm.

After 8-9 weeks, this position will transition to Remote work. Sentara will provide the equipment. High-speed internet is required.

Responsibilities:
  • Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work.
  • Provide quality service and customer satisfaction through effective communication and education.
  • Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries.
  • Schedules a high volume of procedures for patients in a computerized scheduling system.
  • Accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and procedure requested, has been scheduled.
  • Responsible for order entry process, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of role.


Benefits: Sentara offers an attractive array of full-time benefits to include

Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve

Keywords: #Indeed, Talroo-Allied Health, Monster, scheduler, scheduling

Job Summary

Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues. Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work. Provide quality service and customer satisfaction through effective communication and education.

Pre-employment screening required.

Qualifications:

HS - High School Grad or Equivalent (Required)

Customer Service, Data Entry

Skills

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission "to improve health every day," this is a tobacco-free environment.

  • Customer service waynesboro

    3 months ago

    Waynesboro, United States Randstad Full time

    Are you ready to take the next steps in developing your professional portfolio? We have a wonderful Customer Service Rep opportunity with a well-established insurance company in Waynesboro, TN. We are seeking an entry level candidate with the capabilities of providing great customer service by consistently exceeding customer expectations and building lasting...

  • Outside Sales Rep

    4 weeks ago

    Waynesboro, United States GarageCo Intermediate LLC Full time

    Job DescriptionJob DescriptionDescription:Come join our team and open the door to an amazing career at Apple Door Systems! We have an immediate need for an Outside Sales Rep at our Waynesboro, VA location.With locations in Richmond, Ashland, Waynesboro, Chesapeake and Williamsburg, the Apple Door Family has been serving Virginia since 1973. Whether it's...

  • Sales Customer Service Rep I Burke County

    5 months ago

    Waynesboro, United States Georgia Farm Bureau Full time

    DESCRIPTION OF ESSENTIAL DUTIES:Attend training schools for professional development as required. Complete applications and paperwork required for new P&C business and changes to existing business. Bind P&C coverage according to insurance regulations and company guidelines. Schedule appointments. Complete follow-up requests to customers on insurance...

  • Customer Service Representative

    4 weeks ago

    Waynesboro, Tennessee, United States Randstad Full time

    Customer Service Representative OpportunityWe are seeking an entry-level candidate with excellent customer service skills to join our team as a Customer Service Representative. The ideal candidate will have basic computer knowledge and a customer service background or experience in a related position.Responsibilities:Provide professional customer service to...

  • Customer Service Representative

    4 weeks ago

    Waynesboro, Virginia, United States Sentara Healthcare Full time

    Customer Service Role OverviewAt Sentara Healthcare, we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for handling incoming calls related to Plan prescription benefits, eligibility, or claim payment issues.Key Responsibilities:Provide exceptional customer service...

  • Customer Service Associate

    1 month ago

    Waynesboro, Georgia, United States Family Dollar Full time

    Customer Service Representative Job DescriptionAs a Customer Service Representative at Family Dollar, you will be responsible for providing exceptional service to customers, greeting them, and assisting with the selection of merchandise. You will also be responsible for completing cash register transactions and answering questions regarding the store and...

  • Customer Service Ambassador

    1 month ago

    Waynesboro, Virginia, United States Waynesboro Chrysler Dodge Jeep Ram Full time

    Job OpportunityWaynesboro Chrysler Dodge Jeep Ram is seeking a dedicated and hardworking Call Center Representative to provide exceptional customer service and support to our customers.Key Responsibilities:Make outbound calls to set appointments and provide excellent customer serviceParticipate in team and process development sessions to improve customer...

  • Customer Service Associate

    4 weeks ago

    Waynesboro, Pennsylvania, United States The GIANT Full time

    Job SummaryThe GIANT Company is seeking a Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and performing various tasks to support the success of our retail store.Key ResponsibilitiesProvide exceptional customer...

  • Customer Service Representative

    1 month ago

    Waynesboro, Virginia, United States Paul Thigpen Auto Group Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Paul Thigpen Automotive Group. This role is ideal for individuals who possess excellent communication skills and a passion for delivering exceptional customer experiences.Key Responsibilities:* Provide top-notch customer service to ensure customer satisfaction*...

  • Customer Service Representative

    3 months ago

    Waynesboro, United States Shentel Full time

    Customer Service Representative Appomattox, VA 24522, USA ● Blacksburg, VA, USA ● Buckhannon, WV 26201, USA ● Chillicothe, OH 45601, USA ● Christiansburg, VA 24073, USA ● Clarksburg, WV, USA ● Columbus, OH, USA ● Covington, VA 24426, USA ● Edinburg, VA 22824, USA ● Fairmont, WV 26554, USA ● Lebanon, VA 24266, USA ● Lynchburg, VA,...

  • Customer Service Representative

    1 month ago

    Waynesboro, Virginia, United States Buffalo Wild Wings Full time

    Key Responsibilities:As a Customer Service Representative at Buffalo Wild Wings, you will be responsible for providing exceptional service to our guests. This includes greeting customers, taking food and beverage orders, and ensuring that all transactions are accurate and efficient.Key Requirements:To be successful in this role, you must be able to stand and...

  • Customer Service Representative

    4 weeks ago

    Waynesboro, Virginia, United States 7-Eleven Full time

    Key Responsibilities:As a Sales Associate at 7-Eleven, you will provide exceptional customer service, drive sales through effective communication, maintain a clean and customer-friendly environment, and perform all regular cleaning activities.Benefits:Hiring immediately for a dynamic team member to join our store team.Requirements:Must be able to provide...

  • Customer Service Associate

    1 month ago

    Waynesboro, United States Ollie's Bargain Outlet, Inc. Full time

    Ollie's Bargain Outlet - 109 Lew DeWitt Blvd [Retail Associate / Team Member] As a Customer Service Associate at Ollie's Bargain Outlet, you'll: Greet and acknowledge every customer as they enter and exit the store and as they approach the front end; Accurately and efficiently operate the register; Approve refunds for other Associates up to a specified...

  • Customer Service Representative in Waynesboro

    3 weeks ago

    Waynesboro, Tennessee, United States Randstad Full time

    Job Summary: We are seeking an entry-level Customer Service Representative to join our team at a well-established insurance company in Waynesboro, TN. The ideal candidate will provide exceptional customer service by consistently exceeding customer expectations and building lasting relationships with customers.Responsibilities:Analyze billing transactions,...

  • Customer Service Associate

    1 week ago

    Waynesboro, United States Virginia Panel Company Full time

    Job DescriptionJob DescriptionCustomer Orders Prepares quotes and enters orders for customers ensuring accuracy of data entryInforms customers of available products, quotes prices and credit termsEstimates date of delivery to customer based on knowledge of production and delivery schedules and notifies customer of any anticipated delays.Provides technical...

  • Customer Service Associate

    7 days ago

    Waynesboro, United States Disability Solutions Full time

    Customer Orders Prepares quotes and enters orders for customers ensuring accuracy of data entryInforms customers of available products, quotes prices and credit termsEstimates date of delivery to customer based on knowledge of production and delivery schedules and notifies customer of any anticipated delays.Provides technical support to customers by...

  • PT Service Associate

    4 weeks ago

    Waynesboro, Pennsylvania, United States The GIANT Full time

    Job SummaryThe PT Service Associate is a vital member of our store team, responsible for providing exceptional customer service and supporting the overall success of our store. As a PT Service Associate, you will be the face of our company, interacting with customers, answering questions, and resolving issues in a professional and courteous manner.Key...

  • Sales Associate

    4 weeks ago

    Waynesboro, Virginia, United States Rack Room Shoes Full time

    Job SummaryAs a Sales Associate at Rack Room Shoes, you will be responsible for providing exceptional customer service and sales experience to our customers. You will work closely with the sales team to meet sales and work goals, while maintaining a high level of accuracy and completeness in your work.Key ResponsibilitiesProvide excellent customer service...

  • Customer Service Representative

    2 days ago

    Waynesboro, Tennessee, United States Randstad Full time

    We are seeking an entry-level Customer Service Representative to join our team in Waynesboro, TN. As a key member of our insurance company's customer service team, you will be responsible for providing exceptional customer experiences, building lasting relationships with customers, and consistently exceeding their expectations.About the RoleProvide...

  • Sales Associate

    3 weeks ago

    Waynesboro, Virginia, United States Burlington Stores Full time

    About the Role: We are seeking a skilled and enthusiastic Retail Sales Associate to join our team at Burlington Stores, Inc.Key Responsibilities:Provide exceptional customer service, ensuring a positive shopping experience for all customers.Assist customers in locating merchandise and maintain a neat, organized, and clean sales floor.Support the management...