Customer Service Representative

6 days ago

West Chicago, United States Mapei Full time
Job Description

We are currently hiring for a Customer Service Representative. In this position, you will ensure a positive customer experience and strengthen customer relationships through professional, timely, and accurate order processing. You will partner with Sales, Product Management, Accounting, and Operations to ensure all customers' expectations are met and exceeded.
  • Process customer orders ensuring accurate and timely order entry, assign appropriate ship date, and shipping location.
  • Resolve credit hold issues with customers, accounting department, and sales. Scan order documents into the optical storage system.
  • Apply barcodes to documents and scan order documents into the optical storage system.
  • Coordinate with customers and the shipping department to optimize freight costs and resolve delivery issues.
  • Review shipping reports, bills of lading, invoices, orders, customer requirements and other records to determine priorities and shipping methods required to meet shipping and customer receiving schedules.
  • Utilize CRM application to verify special pricing; resolve price discrepancies in collaboration with Sales, Accounting and Customers.
  • Process Service-Related Complaints (SRC), and ensure complete resolution.
  • Manage customer returns in accordance with standard procedures.
  • Schedule, and initiate customer returns.
  • Respond to customer inquiries via phone and email regarding order status, including shipping information, inventory availability, freight costs, and pricing
  • Other duties as assigned.
Qualifications
  • High school diploma or the equivalent plus a minimum of two years plus related experience and/or training.
  • Ability to work with a personal computer in a Windows environment.
  • Proficiency in Word, Excel, Outlook, and PowerPoint.
  • AS-400 preferred.
What's in it for you
  • Highly Competitive Base Pay
  • FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
  • 17 Days of paid and sick and vacation time annually (proration applies year one)
  • 401K retirement with up to 6% matching program
  • Tuition reimbursement programs
  • Excellent dental, vision programs, flex spending accounts, employer paid life insurance
  • Free tele-med physician services
  • Various other company employee-centric perks initiatives; discounted home/auto insurance programs, supplemental life insurance, and more.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

About Us

MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations. Working for MAPEI

Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products.

CRPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CRPA Job Applicant Notice at Collection, click here.

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