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Correspondence Specialist

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Oklahoma City, United States Oklahoma Heart Hospital Full time

Overview Join the Team at Oklahoma Heart Hospital ONE TEAM. ALL HEART. At Oklahoma Heart Hospital (OHH), patient care is at the heart of everything we do. As a physician-owned hospital designed by cardiologists, we ensure patients receive expert, individualized care in the most comfortable environment possible. Why Join OHH? Top Tier Benefit Packages: Medical, Dental, and Vision 401(k) Plan Paid Time Off (PTO) Extended Medical Benefit (EMB) Location: OHH Financial Services: 7800 NW 85th Terrace, Oklahoma City, OK 73132 Position: Full-Time (Days) Be part of a team that values every member, right from day one Responsibilities The Correspondence Specialist is responsible for all electronic and paper correspondence in the business office. They will work with Customer Service to receive updates related to open balances, to include attorney requests, settlements, paper checks and EOBs, insurance letters, recoupment or repayment requests, etc. They will be responsible for routing all documentation to its proper owner in a timely manner. The Correspondence Specialist will manage documentation within the lockbox and prioritize payments and remittance to ensure all outstanding items are posted same-day. They will receive intra-office mail and external mail, and may be required to send outbound mail as needed. Works under the Customer Service Manager to receive and disposition all electronic and paper correspondence in the business office. Indexes all documents to appropriate location. Retrieves lockbox documentation and prioritizes payments and remittance to the Posting team for same-day posting. Receives intra-office and internal mail, and sends outbound mail as needed. Notes patient accounts for updates to insurance payment statuses. Strictly adheres to all HIPAA standards. Qualifications Education: High school graduate or equivalent preferred. Experience: Minimum of one (1) year in Insurance Follow-Up or Billing is preferred. Experience with Epic or OnBase is preferred but not required. Working Knowledge: Ability to learn different types of insurance correspondence, and have a foundational working knowledge of medical insurance. Essential Cognitive Abilities: Requires strong communication and organizational skills. Must demonstrate independent judgment and sound reasoning ability. Ability to maintain concentration and organization while dealing with multiple issues and frequent interruptions. Interpersonal Skills: Ability to interact with other departments, physicians, hospital and practice leadership, and peers to enact proactive charge capture practices. Must be able to communicate technical and legal details to all parties involved, and provide education on focus areas. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care. Learn more about diversity at Oklahoma Heart Hospital. As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.
The Correspondence Specialist is responsible for all electronic and paper correspondence in the business office. They will work with Customer Service to receive updates related to open balances, to include attorney requests, settlements, paper checks and EOBs, insurance letters, recoupment or repayment requests, etc. They will be responsible for routing all documentation to its proper owner in a timely manner. The Correspondence Specialist will manage documentation within the lockbox and prioritize payments and remittance to ensure all outstanding items are posted same-day. They will receive intra-office mail and external mail, and may be required to send outbound mail as needed. Works under the Customer Service Manager to receive and disposition all electronic and paper correspondence in the business office. Indexes all documents to appropriate location. Retrieves lockbox documentation and prioritizes payments and remittance to the Posting team for same-day posting. Receives intra-office and internal mail, and sends outbound mail as needed. Notes patient accounts for updates to insurance payment statuses. Strictly adheres to all HIPAA standards.
Education: High school graduate or equivalent preferred. Experience: Minimum of one (1) year in Insurance Follow-Up or Billing is preferred. Experience with Epic or OnBase is preferred but not required. Working Knowledge: Ability to learn different types of insurance correspondence, and have a foundational working knowledge of medical insurance. Essential Cognitive Abilities: Requires strong communication and organizational skills. Must demonstrate independent judgment and sound reasoning ability. Ability to maintain concentration and organization while dealing with multiple issues and frequent interruptions. Interpersonal Skills: Ability to interact with other departments, physicians, hospital and practice leadership, and peers to enact proactive charge capture practices. Must be able to communicate technical and legal details to all parties involved, and provide education on focus areas. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care. Learn more about diversity at Oklahoma Heart Hospital. As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.