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Senior Manager of Customer Success Operations
2 months ago
Let’s search for your next career at TEL. Use the form below to search our current opportunities and then apply. Please consider joining our Talent Community so that we may continue to engage with you.
Job Description
We engineer success. Tokyo Electron U.S. Holdings, Inc. is the holding company of TEL’s U.S. subsidiaries. We oversee the intensely innovative development and production of cutting-edge products that are used globally in the electronics industry. Our employees work closely with chip manufacturers, material suppliers, and other equipment suppliers to pursue common goals and learn collectively in a pre-competitive manner, ensuring timely solutions to the technology roadmap of the semiconductor industry.
The Sr. Manager of IT Operations will report directly to the Sr Director of IT and will be responsible for managing a team of IT professionals and coordinating with other departments within the organization to ensure that our technology strategy aligns with our overall business goals The successful candidate will be responsible for ensuring that our systems and infrastructure are reliable, efficient, and secure and leading the end-to-end support transformation and operations.
Job Duties:
•
Assist the SR Director of IT in the development and execution of a comprehensive IT Operations strategy that supports business objectives.
•
Manage a team of highly skilled IT professionals, including hiring, training, and performance management.
•
Oversee the design, implementation, and maintenance of our IT network, Assets, and support.
•
Develop and implement policies and procedures that ensure our IT systems and infrastructure are secure, reliable, and scalable.
•
Lead the ongoing development and management of the disaster recovery plan to minimize downtime and ensure business operations can continue in the event of a disaster or major outage.
•
Assist in optimizing IT infrastructure, systems, network, and support operations.
•
Monitor and analyze system performance; implement changes as needed to improve efficiency and effectiveness.
•
Develop and maintain metrics and reporting to measure the effectiveness of IT Operations.
•
Ensure major IT projects, including system upgrades, migrations, and implementations are completed on time.
•
Assist with the management of the IT Operations’ budget.
•
Stay current with industry trends and advancements and assess their potential impact on our business.
•
Collaborate with internal and external stakeholders to ensure that business needs are being met.
•
Ensure compliance with relevant regulations and industry standards.
Education
•
Bachelor's or Master's Degree in Computer Science, Information Technology, or related field, or equivalent experience
Experience
•
Previous experience managing large capital and operational budgets.
•
Minimum 8 years of experience in IT operations or software development.
•
Excellent analytical and critical thinking abilities.
•
Strong leadership and management skills.
•
Proven ability to manage multiple projects and priorities in a fast-paced environment.
•
In-depth knowledge of IT infrastructure, including networking, virtualization, security, and cloud computing.
Equal Opportunity
Employer/Minorities/Females/Disabled/Veterans
Diversity creates an innovative culture. TEL US is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Let’s search for your next career at TEL. Use the form below to search our current opportunities and then apply. Please consider joining our Talent Community so that we may continue to engage with you.
Job Description
We engineer success. Tokyo Electron U.S. Holdings, Inc. is the holding company of TEL’s U.S. subsidiaries. We oversee the intensely innovative development and production of cutting-edge products that are used globally in the electronics industry. Our employees work closely with chip manufacturers, material suppliers, and other equipment suppliers to pursue common goals and learn collectively in a pre-competitive manner, ensuring timely solutions to the technology roadmap of the semiconductor industry.
The Sr. Manager of IT Operations will report directly to the Sr Director of IT and will be responsible for managing a team of IT professionals and coordinating with other departments within the organization to ensure that our technology strategy aligns with our overall business goals The successful candidate will be responsible for ensuring that our systems and infrastructure are reliable, efficient, and secure and leading the end-to-end support transformation and operations.
Job Duties:
•
Assist the SR Director of IT in the development and execution of a comprehensive IT Operations strategy that supports business objectives.
•
Manage a team of highly skilled IT professionals, including hiring, training, and performance management.
•
Oversee the design, implementation, and maintenance of our IT network, Assets, and support.
•
Develop and implement policies and procedures that ensure our IT systems and infrastructure are secure, reliable, and scalable.
•
Lead the ongoing development and management of the disaster recovery plan to minimize downtime and ensure business operations can continue in the event of a disaster or major outage.
•
Assist in optimizing IT infrastructure, systems, network, and support operations.
•
Monitor and analyze system performance; implement changes as needed to improve efficiency and effectiveness.
•
Develop and maintain metrics and reporting to measure the effectiveness of IT Operations.
•
Ensure major IT projects, including system upgrades, migrations, and implementations are completed on time.
•
Assist with the management of the IT Operations’ budget.
•
Stay current with industry trends and advancements and assess their potential impact on our business.
•
Collaborate with internal and external stakeholders to ensure that business needs are being met.
•
Ensure compliance with relevant regulations and industry standards.
Education
•
Bachelor's or Master's Degree in Computer Science, Information Technology, or related field, or equivalent experience
Experience
•
Previous experience managing large capital and operational budgets.
•
Minimum 8 years of experience in IT operations or software development.
•
Excellent analytical and critical thinking abilities.
•
Strong leadership and management skills.
•
Proven ability to manage multiple projects and priorities in a fast-paced environment.
•
In-depth knowledge of IT infrastructure, including networking, virtualization, security, and cloud computing.
•
Relevant industry certifications (e.g., ITIL, CISSP, CCNA, etc.) (preferred).
Equal Opportunity
Employer/Minorities/Females/Disabled/Veterans
Diversity creates an innovative culture. TEL US is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Subsidiary
TOKYO ELECTRON U.S.HOLDINGS, INC.
We make innovation possible. TEL is committed to the progress of our future technology. And, to be successful, it takes a community of talent Our global workforce of over 10,000 employees is taking on the challenge of a new world of technology.
The better you are, the better we are. Our 360-degree approach means there's a good fit for every learning style. We have interactive classes, on-the-job training, and formal programs that are led by certified technical experts and organizational development professionals. You will continue growing your skills and encouraging your curiosity. TEL offers educational reimbursement to help you achieve your learning goals.
Established in 1963, Tokyo Electron (TEL) is a leading global supplier of innovative semiconductor and flat panel display production equipment.
TEL continues to grow by incorporating new technologies and innovation to meet the demands of an ever-changing world, committed to empowering the newest advancements in technology to improve life.
Our equipment and technology support the manufacturing and testing of semiconductors, with product lines including:
Coater/Developers
Thermal Processing Systems
Single Wafer Deposition Systems
Surface Preparation Systems
Culture
Tokyo Electron has more than 12,000 employees located in 12 countries around the world. Our innovation is rooted in our diversity. As a global technology leader, we actively seek out and value differences in people across the globe who collectively contribute, create, and innovate.
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