Business Systems Analyst

2 weeks ago

Missouri City, United States CareerBuilder Full time

This is a full-time mid-level professional position in the City's Development Services Department.

An individual in this position will

assess and document business processes of the Department; identify and recommend process changes resulting from changes in business requirements and/or continuous improvement objectives; serve as the liaison between the Department and IT to troubleshoot issues with computer applications used by the Department; assist in the development of training materials and lead training related to business process changes and updated system functionality; and complete related work as required
Reporting relationship: Director of Development Services
Coordinates with departments that utilize the EnerGov system regarding the creation and modification of new and existing process automation cases, workflows, reports, intelligent object formulation, custom fields, data and fee tables' maintenance, troubleshooting, planning, training and users' access security maintenance.
Provides advice, guidance, and counsel to department directors, division managers and section supervisors on technology implementation, software issues, including electronic plans management software and online development center services.
Assumes main point of contact role between system stakeholders and/or vendor, to resolve data interactions or system conflicts. Performs programming using system data to provide custom reports.
Evaluates and prioritizes user requests for system enhancements. Analyzes business processes, details findings and suggests re-engineering steps. Designs and conducts tests of new procedures.
Prepares reports on various workload indicators and completes performance measures reports monthly and annually.
Tracks, monitors and analyzes performance measures. Develops recommendations on operational technology improvements. Researches new products, practices, procedures, and alternatives. Compose and maintain standards and procedures and provide feedback and coaching to departmental Super Users to improve effectiveness and efficiency.
Work with business units, stakeholder groups and other departments to plan and gather user requirements, and develop, validate and secure acceptance of business requirements documents. Translate business requirements into detailed functional specifications to be used for system configuration, and to create support, communication and training documentation.
Provide help desk services for external customers (CSS)
Assign user role permissions for all Customer Service software systems and maintain a schedule of users and permissions granted.
Establish training materials for all Customer Service software systems and coordinate regular training classes to ensure all users of the system are adequately trained.
Work with functional leads on submitting support tickets to software vendors and monitor all open support tickets to ensure issues are being resolved in a timely manner.
Facilitate monthly Energov system functional lead meetings.
Adheres to assigned work schedules as outlined in city and department attendance policies and procedures.
Chairs power user group meetings.
Perform other related duties as assigned.
Subject to 24-hour recall.
Bachelor's degree from an accredited college or university with major coursework in public administration, business administration, information technology, computer science, or related field and four (4) years of business analytics, program evaluation, and/or management information systems experience. Experience in planning or building inspections is highly desirable. Valid Texas Drivers License required.
Knowledge of:
Integrated software packages designed for and used by municipalities.
Advanced principles and practices of computer hardware and software system analysis, design, testing, implementation and controls.
Requirements analyses, needs assessment and project management techniques.
Personal computer software packages, including spreadsheet and desktop publishing applications.
Principles and practices of complex database design and administration.
Principles and practices of troubleshooting software problems.
Methods and techniques of developing and presenting technical documentation and training materials.
Principles and practices of record keeping.
Modern office procedures, methods and equipment.
Principles and practices of business operations analysis.
Ability to:
Communicate effectively in person and over the phone.
Identify and conceptualize information needs, work flow sequences, and data requirements.
Research and gather complex information from a variety of City, vendor and industry sources.
Handle and prioritize scheduled and emergency projects, including end-user trouble-calls.
Maintain composure and sense of humor in the face of system failures, heavy workload, constant interruptions and occasional angry customers.
Reading, comprehending, and retaining technical information on computer products and systems.
Develop accurate, effective, efficient technological solutions within the constraints of the system design and available resources, taking appropriate action and/or making appropriate recommendations related to complex IT problems.
Communicate clearly and easily with users and vendors of varying levels of technical expertise.
Analyze, diagnose and resolve difficult, complex

problems and oversee all aspects of a complex system.
Develop training materials; train team members in the use of complex technical equipment and software.
Analyze, develop, maintain and administer complex databases and database management systems similar to those being used by the assigned department.

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