Business Systems Analysts

2 weeks ago

Kansas City, United States Diverse Lynx Full time
Business Systems Analysts:
  • Provide Operational and Business teams with extensive Wireless Industry guidance in support of Customer Journeys, Functional Requirements
  • Convert Customer Journeys to Functional Requirements
  • Document Functional Requirements documents
  • Review of High-Level Design (HLD) and Interface Design Definition (IDD) Documents to ensure alignment and accuracy with Functional and Business Requirements
  • Assess impact of changes to Customer Journeys and adjust Functional Requirements
  • Partner with IT on Backlog Grooming Sessions to ensure alignment of each Sprint team to business priorities
Represent Business Groups to Development teams during sprint reviews and gain agreement from Business Groups as appropriate
Sign-off on Story completion by the Development teams during sprints
Interface with Delivery Teams to ensure System Integration
  • Support UAT
  • Partner with Altice Training Department to develop work stream specific content
  • Work across all project teams to analyze content being produced by the work streams and ensure gaps are minimized
  • Facilitate and document required project components to ensure completion and success of project
  • Ensure the continuity of the project between each of the work streams by implementing cross-journey alignment practices
  • Work with business units to obtain input/guidance where necessary
  • Serve as the primary points of contact, provide project knowledge/expertise and leadership to each of the work streams
  • Serve as an escalation point
  • Ensure teams are communicating together and help resolve any misinterpretation of Functional, Business or Operational requirements
  • Responsible for reporting and resolving work stream status, issues, and risks
  • Manage design changes related to the working project plans daily to meet the agreed deadlines
  • Develops in-depth knowledge of the business unit(s) supported
  • Coordinates with internal and external supporting organizations to deliver solutions to business units
Required Skills:
  • Extensive knowledge of Wireless industry components/capabilities: BSS, Offer Management, Billing/Rating, Fulfillment, Financial, Ordering, Numbering, Self-serve, Customer, Acquisition, Fraud, Credit, Training, Sales Ops, and others
  • Comfortable working with large amounts of billing data and making sense of it.
  • Ability to identify and completely resolve highly technical issues
  • Knowledge in the understanding of middleware communications
  • Extensive knowledge of BSS/OSS systems
  • Understands business initiatives, so as to deliver solutions, provide oversight and recommendations regarding the implementation of systems and processes in support of business objectives
  • Keeps informed of existing and evolving industry standards and technologies that are, or may be needed in support of the business units; be the IT systems market expert for the business units supported
  • Strong requirements management skills ability to gather, write, and track requirements
  • Strong understanding of system integration
  • Confident self-starter with ability to work independently
  • Detail oriented


Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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