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Customer Service Representative
4 weeks ago
Waltham, Massachusetts, United States AlphaGraphics Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AlphaGraphics. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met.Key Responsibilities:Provide...
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Customer Service Representative
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Waltham, Massachusetts, United States Vaco Full timeCustomer Service Representative Job DescriptionVaco is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service by receiving and responding to inbound customer inquiries in a timely manner.Key Responsibilities:Provide...
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Customer Service Representative
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Waltham, Massachusetts, United States Intelliswift Full timeCustomer Service RepresentativeAt Intelliswift, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries and resolve issues...
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Customer Service Representative
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Waltham, United States Virtual Full timeVaco has partnered with our client to hire a Customer Service Representative to join their team Where: This is a remote role with some travel to Waltham, MA When: Immediate need, 6 months, contract to perm Pay: $21/hour Requirements: Troubleshooting experience, phone support, Bachelors Degree Responsibilities: Provides exceptional customer service by...
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Customer Service Representative
1 month ago
Waltham, United States Vaco Full timeVaco has partnered with our client to hire a Customer Service Representative to join their team! Where: This is a remote role with some travel to Waltham, MA When: Immediate need, 6+ months, contract to perm Pay: $21/hour Requirements: Troubleshooting experience, phone support, Bachelors Degree Responsibilities: Provides exceptional customer service by...
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Customer Service Representative
4 weeks ago
Waltham, United States Vaco Full timeVaco has partnered with our client to hire a Customer Service Representative to join their team! Where: This is a remote role with some travel to Waltham, MA When: Immediate need, 6+ months, contract to perm Pay: $21/hour Requirements: Troubleshooting experience, phone support, Bachelors Degree Responsibilities: Provides exceptional customer service by...
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Customer Service Representative
2 weeks ago
Waltham, Massachusetts, United States Aramark Full timeJob SummaryThe Customer Service Representative provides exceptional patient support via phone and software systems, serving as a liaison to other departments regarding patient meal services and other support services. This role requires adaptability to customer needs and a commitment to maintaining a friendly, efficient, positive customer service...
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Customer Service Representative
6 days ago
Waltham, Massachusetts, United States Aramark Full timeJob SummaryThe Call Center Representative provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services and other support services.Key ResponsibilitiesFunction comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure...
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Customer Service Representative
5 days ago
Waltham, Massachusetts, United States Aramark Full timeJob SummaryThe Call Center Representative provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services and other support services.Key ResponsibilitiesFunction comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure...
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Customer Service Representative
4 weeks ago
Waltham, Massachusetts, United States Aramark Full timeJob SummaryThe Call Center Representative plays a vital role in providing exceptional patient support and service to our clients. As a liaison between departments, you will be responsible for ensuring seamless communication and resolving any issues that may arise.Key ResponsibilitiesProvide friendly and efficient customer service to patients and clients via...
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Field Support Representative II
4 weeks ago
Waltham, Massachusetts, United States Canon U.S.A., Inc. Full timeJob SummaryWe are seeking a highly organized and detail-oriented Field Support Representative to join our team. As a Field Support Representative, you will be responsible for providing administrative support to our clients, including mailroom and reception duties, as well as customer service and communication.Key ResponsibilitiesProvide exceptional customer...
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Customer Service Representative
2 weeks ago
Waltham, Massachusetts, United States Cogent Infotech Corporation Full timeJob DescriptionJob Title: Customer Service RepresentativeLocation: Cogent Infotech CorporationDuration: Temporary AssignmentShift: 7:30am - 4pmPay Rate: $21.00 per hour· Description:As a Concierge and Front Desk Associate, you will be the first point of contact for patients, visitors, and customers. You will be responsible for fulfilling requests,...
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Field Support Representative II
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Waltham, Massachusetts, United States Canon U.S.A., Inc. Full timeJob SummaryWe are seeking a highly organized and detail-oriented Field Support Representative to join our team. As a Field Support Representative, you will be responsible for providing exceptional customer service, managing mail and packages, and performing various administrative tasks.Key ResponsibilitiesProvide total customer satisfaction through...
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Customer Service Representative
3 months ago
Waltham, United States AlphaGraphics Full timeBenefits: 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Vision insurance BENEFITS/PERKS: Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development COMPANY OVERVIEW: As an established leader in the Printing, Design, and Sign industries, we aim to partner...
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Product Support Representative
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Waltham, United States Convergent Dental Full timeConvergent Dental has developed and launched Solea, a dental laser that can cut tissue in the oral cavity without anesthesia. Solea has quickly become the #1 hard and soft tissue laser in dentistry. This is an exciting time to join our amazing team. With our innovative technology we are looking to change the world of dentistry for dentists and their...
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Customer Service Representative
1 month ago
Waltham, Massachusetts, United States Intelliswift Full timeJob Title:Associate Customer Service RepJob Summary:ViaCord, a leading provider of newborn stem cell preservation services, is seeking a highly motivated and customer-focused Associate Customer Service Representative to join our growing team. As a key member of our Customer Service team, you will play a critical role in ensuring the safe delivery of stem...
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Customer Service Representative
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Waltham, United States Edenred Full timeTake a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to...
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Customer Support Specialist
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Waltham, Massachusetts, United States RevenueBase Full timeAbout RevenueBaseWe're a leading provider of high-quality data and data enhancement services, specializing in delivering tailored solutions for high-volume B2B data users and data providers.About the RoleWe're seeking a skilled and customer-focused individual to join our team as a Customer Support Specialist. As a key technical contact for customers, you'll...
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Customer Support Engineer
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Waltham, United States RevenueBase Full time🙌 We’re looking for a passionate problem-solver to join our team as a Customer Support Engineer. If you love helping others and enjoy technical challenges, we’d love to hear from you!💡 Supportive team, growth opportunities, and flexible work environment.💡 Collaborative environment where your voice is heard.💡 Opportunities for career growth...
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Inside Customer Service Representative
3 days ago
Waltham, United States FastSigns Full timeDo your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for...
Customer Support Representative
2 months ago
connectRN is the leading nurse-centric platform that is reinventing the way nurses and other healthcare professionals are finding work. By leveraging technology, connectRN connects the nursing community to flexible work opportunities and each other to build a supportive and thriving network. The platform offers career development resources and flexible shift offerings for nurses, while alleviating staffing shortages at healthcare facilities. connectRN is headquartered in Waltham, Massachusetts and serves clinicians across the U.S. To learn more about connectRN, please visit www.connectrn.com. We are looking for an empathetic communicator to respond to inquiries from our nurses and facilities. The Customer Support Representative will interact with our customers by phone, chat, incoming cases, and email to ensure the highest quality experience when connecting with us. This position is a full-time on-site opportunity based in Waltham, MA. Please note: This is a non-exempt role that will require 40 hours per week and qualifies for our standard benefits package. The hours for this role are set at: Monday - Friday from 6:00 am-3:00 pm and 12:00 pm - 9:00 pm Eastern Standard Time, with 2 - 15 min breaks and one 30-minute break for lunch. You will… Work in a fast-paced call center environment providing exceptional customer service while acting as the face of connectRN to facilities and nurses. Answer and resolve a high volume of inquiries predominantly over the phone. Maintain detail-oriented records of all calls and cases. Serve as a point of escalation and advanced support. De-escalate critical client situations that arise. Complete all case documentation in Salesforce in an accurate and timely fashion. Participate in team and company meetings on a weekly basis. You have … 3-5 years of experience in a high volume Customer Service or Technical Support position. Ability to manage inbound calls at the rate of 8+ calls per hour. Ability to close a combination of phone, chat, web and email cases at the rate of 900-1000 cases per month. Willingness to go above and beyond to solve issues. Commitment to excellent customer service. Strong interpersonal relations and communication skills (both written & verbal). High attention to detail and organization. Strong computer skills, experience using GSuite, Excel, Word, and Internet based systems (Salesforce experience preferred). Ability to work some holidays (paid 1.5x). You'll get… 100% employer-paid premiums for your (and your family’s) Health, Dental, Vision, Short Term Disability, Long Term Disability, Life and AD&D insurance. Health Savings Account with contributions from connectRN of up to $2,000 annually. Up to 3 weeks accrued PTO. 401k with match. Please note that we are only able to hire permanent residents (green card holders) or U.S. citizens at this time. connectRN is an equal opportunity employer. As Connectors, we embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role would make you excited to come to work every day, please apply We look forward to connecting. #J-18808-Ljbffr
