Field Support Representative II

2 weeks ago

Waltham, Massachusetts, United States Canon U.S.A., Inc. Full time
Job Summary

We are seeking a highly organized and detail-oriented Field Support Representative to join our team. As a Field Support Representative, you will be responsible for providing exceptional customer service, managing mail and packages, and performing various administrative tasks.

Key Responsibilities
  • Provide total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
  • Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.
  • Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
  • Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).
  • Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines.
  • Log and deliver incoming overnight packages within established time frames.
  • Log outgoing and incoming items as required and review for accuracy/completeness.
  • Secure necessary signatures and documentation to confirm delivery.
  • Organize and distribute supplies to client. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).
  • Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.
  • Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs.
  • May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.
  • Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary.
  • Perform other administrative duties from inserting, copying and photocopying to faxing as needed.
Requirements
  • High school diploma or equivalent.
  • 1-3 years' experience working in a mailroom or professional office environment.
  • Capable of performing the basic job functions under general direction.
  • Basic knowledge of metering, weighting, logging and other shipping procedures.
  • Basic computer skills required.
  • Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction.
  • General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments.
  • Contacts may occasionally be outside own department.
  • Contacts involve the exchange of information or data requiring some explanation or interpretation.
  • Excellent customer service, professional attitude and appearance are a must.
  • Ability to work overtime & meet deadlines.
  • Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven and Performing Ethically.
What We Offer

We offer competitive pay & benefits, comprehensive training and development programs that prepare employees to advance from within, a company focused on creating a positive work and client environment, and employee discounts on entertainment, products, and services nationwide.

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