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CSR, Customer Service Center

4 months ago

Ridgeland, United States Virginia Farm Bureau Mutual Full time

Assist callers with claim related challenges/questions along with other calls accurately and efficiently within multiple operating systems, offering excellent customer service to policyholders, agents and others.

Customer Service Representative (3 Fulltime Positions)

  • Assist customers with filing claims by gathering information and entering pertinent data.
  • Tentative start date: Monday, 6/3/2024
  • Training will be a combination of in-person and virtual sessions. It's a requirement to report to the office on selected training days for in-person sessions.
  • Candidates must be available to attend a 4-week training course, Mon - Fri, between hours of 8:00 a.m. and 4:30 p.m.
  • Candidates must have reliable broadband Internet service and a home environment conducive for working remotely.
Required Qualifications:
  • High School Degree or GED.
  • Preference will be given to candidates with previous customer service experience in a call center environment.
  • Personal computer skills in Microsoft Windows.
  • Good oral and written communication skills.

  • Availability: must be available to work an 8- hour shift between the hours of 7:00am and 5:00pm, Monday-Friday. Weekly schedules are posted 2-3 weeks in advance.
  • Occasionally, extra shifts may be required based on business needs.


Resumes should be provided along with the application.