Customer Service Specialist
1 week ago
Customer Service Specialist
Core Responsibilities:
Obtain accurate information from customers relating to shipment dates and expected date of delivery.
Monitor customer scheduled shipment dates to ensure timely delivery and expedite as needed.
Obtain and evaluate all relevant information to handle inquiries and complaints.
Communicate to the purchasing department unexpected increases or decreases in demand for products.
Setup and maintain customer files.
Accurately process customer transactions such as orders, quotes or returns.
Generate new and repeat sales by providing product and technical information in a timely manner.
Run Reports for Sales, Invoicing, Credits and Postings.
Run Reports for Sales, Accounting and Production.
Participate in weekly planning meetings with production to determine best delivery dates and revenue plan.
Education and Experience:
High school diploma, general education degree or equivalent.
Knowledge of administrative procedures.
Knowledge of relevant computer applications.
Personal Characteristics:
Must have communication skills – verbal and written.
Be able to complete problem analysis and problem-solving.
Data collection and ordering.
Customer service orientation.
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