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Senior Client Services Analyst II

3 months ago

Omaha, United States National Indemnity Company Full time

Company: NICO National Indemnity Company As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and "large company" benefits, in addition to an exciting, friendly, "small company" atmosphere. Want to work for a company with unparalleled financial strength and stability that also offers "large company" benefits with an exciting, friendly, and "small company" atmosphere? That is what you will find within the Berkshire Hathaway Group of Insurance Companies as well as outstanding opportunities for professionals looking to grow in their careers. The Senior Client Services Analyst will be responsible for overseeing, answering questions, assisting, troubleshooting, and performing customer service and business development processes related to National Indemnity Company primary and Berkshire Hathaway Homestate Companies property and casualty operations. This includes making decisions within authority on customer service processes and on individual decisions on customers' accounts. Training and onboarding new employees and current staff for the continuous growth of department knowledge and skills. Participate in the research and evaluation process required to identify where new computer applications and software would provide better information to customers and/or make workflow easier and more efficient, thereby improving customer interactions. . This position will be in Omaha NE, and at discretion of management hybrid up to 50% . This position is not eligible for employer visa sponsorship. What will you do? Be responsible for overseeing, answering questions, assisting, troubleshooting, and performing customer service and business development processes related to technical support activities. Studies and works with management to adjusts procedures related totechnical support items. Responsible for the identification, planning, developing, recommending, and coordinating of Client Services training for new employee onboarding, current staff, and the continuous growth of department knowledge and skills. Participates in the research and evaluation process required to identify where new or revised processes would improve workflow, increase knowledge, or clarify updated procedures. Develops department resource material, coordinates education, and completes post training assessments for new and revised processes as directed by management. Identifies second and third level support issues and establishes protocols and business processes to handle various support levels with other units in the organization. May handle some of the second and third level support issues personally. Participates in various customer service processes relating to software products. Oversees, answers questions, and directs others in the handling of second and third level technical issues. What are we looking for? Bachelor's degree in related field or equivalent work experience. Minimum five or more years related work experience. Personal computer related software such as Microsoft Office (Excel, Word, etc.) Who would excel in this role? Someone with excellent written and oral skills Someone who wants to provide excellent customer service The ability to prioritize and organize their time and resources and handle multiple high priorities Someone with a strength to delegate, plan, prioritize and meet personal deadlines. Someone who works well with detail and accuracy We want you to be involved We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development as well as companywide surveys to hear from our employees. We care about your health and wellbeing Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, onsite fitness center, an Employee Relations team ready to assist you and more. A comprehensive benefits package is available for regular, full-time employees, including health, vision, dental, life and disability insurance as well as a 401(k) with company match. We also proudly offer 100% upfront tuition reimbursement to regular, full-time employees, to further your education. Our Omaha office boasts a complimentary state-of-the-art, on-site gym, a robust wellness program, low-cost downtown parking, and numerous volunteer and networking opportunities with other emerging professionals. #J-18808-Ljbffr