Client Services Analyst I or II

2 months ago

Omaha, United States National Indemnity Company Full time

Company:

NICO National Indemnity Company


As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and "large company" benefits, in addition to an exciting, friendly, "small company" atmosphere.

Want to work for a company with unparalleled financial strength and stability that also offers "large company" benefits with an exciting, friendly, and "small company" atmosphere? That is what you will find within the Berkshire Hathaway Group of Insurance Companies as well as outstanding opportunities for professionals looking to grow in their careers.

The Client Services Analyst will deliver excellence in customer service to agents, insureds, claimants and others business partners for technology support and inquiries.

This position will be in Omaha, NE, and hybrid up to 50% of the time after 6 months. Shift will be 8 hour shifts between 9:30am - 7pm. This position is not eligible for employer visa sponsorship.

What will you do?

  • Provide excellent customer service to agents, insureds, claimants, and others for claim reporting and inquiries.
  • Responds to level one and two inquiries via phone or email as permitted by Company guidelines.
  • Participates in the testing of claim department computer applications. Reports errors in the software and tests the products as necessary to fix outstanding issues.
  • Acts as first point of contact with agency and insured customers via telephone, e-mail or other communication, gathering necessary information to help provide answers to questions and solve problems with first level technical support items.

What are we looking for?

  • Bachelor's degree in related field or equivalent work experience.
  • One to two or more years work experience.
  • Proficiency in basic math
  • Proficiency and understanding of basic computer skills and Microsoft Office products.

Who would excel in this role?

  • Someone who enjoys providing excellent customer service.
  • Someone with excellent written and oral communication skills.
  • Someone to work with efficiency, accurately and in detail.
  • Someone with good active listening skills.

We want you to be involved We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development as well as companywide surveys to hear from our employees.

We care about your health and wellbeing Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, onsite fitness center, an Employee Relations team ready to assist you and more.

Benefits, Perks and more We offer a retirement and savings plan with dollar for dollar up to 5% company match, a paid upfront educational reimbursement program, subsidized downtown parking a Learning & Development team.

A comprehensive benefits package is available for regular, full-time employees, including health, vision, dental, life and disability insurance as well as a 401(k) with company match. We also proudly offer 100% upfront tuition reimbursement to regular, full-time employees, to further your education. Our Omaha office boasts a complimentary state-of-the-art, on-site gym, a robust wellness program, low-cost downtown parking, and numerous volunteer and networking opportunities with other emerging professionals.

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