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Service Manager
3 months ago
** Service Manager**
**Job Category****:** Salary **Requisition Number****:** SERVI02059 Showing 1 location **Job Details**
**Description**
**Service Manager**
* Managing service dept. staff including field techs, coordinator and warehouse manager
+ Training all new hires and continued education for existing
* Scheduling and routing services on day to day basis
+ Understanding how long a service takes to complete and the work that will go into it.
+ Logistics for schedule the day to day routes
- Reviewing map and vehicle tracker for on the spot/drop what your doing items
* Offloading and reviewing product for accuracy and/or defects.
* Working hand in hand with Production Dept. on new services and completing installations
* Ordering & Confirming service parts through Fenevision Web Module
* Computer Skills
+ Typing Above 35 WPM preferred.
+ Navigating CRM web based systems
+ Proficiency in Microsoft Office Programs
- Excel
- Word
- One Note
* Phone skills and customer service.
+ Communicating with Customers
+ Communicating with Service Techs and Installers
**Experience**
Window & door installations/service.
Customer service.
Logistics and routing.
Warehousing origination and staging.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Required**
WAREHOUSING ORIGINATION AND STAGING
LOGISTICS AND ROUTING
CUSTOMER SERVICE
WINDOW AND DOOR INSTALLATIONS/SERVICE
**Licenses & Certifications**