Clerk IV

7 days ago

Amherst, United States University of Massachusetts Full time
Clerk IV (Conference Services)

Job no: 524908
Work type: Staff Full Time
Campus: UMass Amherst
Department: Conference Services
Pay Grade: 13
Categories: Administrative & Office Support, Food Service/Hospitality

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Meets with academic and non-academic groups to arrange functions. Performs room scheduling. Attends events and functions to ensure compliance with regulations and smooth operations.

Essential Functions

  • Coordinates meeting and dining room space requests as related to physical set-up, audiovisual, property, catering, information, and telecommunications needs within the Campus Center Student Union Complex.
  • Supervises and performs meeting room scheduling, clerical work requiring decisions about facility usage and conformance with facilities policies on usage of the facilities.
  • Provides pre-planning site tours to potential customers, including Registered Student Organizations, Academic departments, and non-University clients.
  • Provides site-related event planning; acts as on-site presence/liaison between customers and Auxiliary Services Events Office and Campus Center Complex to ensure smooth operation during events.
  • Coordinates the planning of space requests with related departments and on/off campus clients. Finalize and execute prearranged requests as they relate to the subject services.
  • Maintain a working knowledge of the Campus Center Complex physical structure, properties, rules, regulations, and general operating procedures for use in facility scheduling functions.
  • Supervises and trains a part-time staff performing clerical work such as utilizing computer database in the performance of scheduling facility use.
  • Functions as a liaison between the Sales Office and Facility Services operations support staff.
  • Represents the Sales Office at weekly University Conference Services and Facility Services, Catering, and Hotel operations meetings.
  • Functions as a liaison with academic departments and other groups to coordinate services for complex events.
  • Implements room rental charges, credits, adjustments, and billing in conjunction with Business Office.
  • Make referrals of work orders to appropriate areas relevant to physical needs.
  • Monitors compliance of event sponsors and participants with building policies and procedures.
  • Monitors compliance of event sponsors and participants with Environmental Health and Safety procedures.
  • Provides functional supervision of set-up crews and technical support staff for major events.
Other Functions
  • Perform related duties as required.
Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
  • High school diploma or equivalent.
  • Two (2) years catering and/or event booking experience.
  • Knowledge of office practices and procedures.
  • Working knowledge of office appliances and their application; particularly computers, printers and fax machines.
  • Working knowledge of office record keeping and reporting.
  • Ability to organize and supervise the work of clerical subordinates performing a variety of functions.
  • Ability to develop effective office work procedures.
  • Ability to understand and follow oral and written instructions.
  • Ability to communicate with other employees and the general public in a clear and concise manner, both orally and in writing.
  • Considerable experience in general clerical work.
  • Supervisory experience.
  • Ability to prepare operating and statistical tabulations and reports.
  • Typing and data entry skills.
  • Ability to maintain good working relationships with other department employees and the general public.
  • Considerable working knowledge of catering food service operations and/or sales.
Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
  • Hospitality work experience preferred.
Physical Demands/Working Conditions

Typical office environment.

Additional Details

This position is designated as essential personnel.

Work Schedule
  • Monday-Friday; 9:00am to 5:00pm; may include holidays and weekends.
  • 37.5 hours per week.


Salary Information

USA/MTA Non-Exempt Grade 13.

Special Instructions to Applicants

Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Sep 20 2024 Eastern Daylight Time
Applications close: Dec 20 2024 Eastern Standard Time

  • Clerk IV Position

    7 days ago

    Amherst, Virginia, United States University of Massachusetts Full time

    Job SummaryUnder the direction of the Assistant Director of Employee Relations & Wellness, the Clerk IV (Leaves Specialist) position is responsible for the execution of the Human Resources (HR) process for Family Medical Leave Act (FMLA)/leave requests, Workers' Compensation cases, requests for accommodations, and electronic personnel actions.Key...

  • Clerk IV

    2 weeks ago

    Amherst, United States University of Massachusetts Full time

    Clerk IV (Leaves Specialist) Job no: 524979 Work type: Staff Full Time Campus: UMass Amherst Department: FCS Admin Services Pay Grade: 13 Categories: Administrative & Office Support About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and...

  • Clerk IV

    2 weeks ago

    Amherst, United States University of Massachusetts Full time

    Clerk IV (Leaves Specialist) Job no: 524979 Work type: Staff Full Time Campus: UMass Amherst Department: FCS Admin Services Pay Grade: 13 Categories: Administrative & Office Support About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and...

  • Clerk IV

    1 month ago

    Amherst, United States University of Massachusetts Full time

    Clerk IV (Customer Service Specialist) Job no: 524449 Work type: Staff Full Time Campus: UMass Amherst Department: Bursar Pay Grade: 13 Categories: Administrative & Office Support About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and...

  • Clerk IV

    4 weeks ago

    Amherst, United States University of Massachusetts Full time

    Clerk IV (Residence Education) Job no: 524419 Work type: Staff Full Time Campus: UMass Amherst Department: Residential Life Pay Grade: 13 Categories: Student Affairs & Services, Administrative & Office Support About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of...

  • Clerk IV

    3 weeks ago

    Amherst, United States UMass Amherst Full time

    About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to...

  • Clerk IV

    1 month ago

    Amherst, United States UMASS AMHERST Full time

    About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting...

  • Administrative Coordinator IV

    2 weeks ago

    Amherst, Massachusetts, United States UMass Amherst Full time

    Job SummaryThe Administrative Coordinator IV will provide administrative support for financial, personnel, and payroll operations in the Residence Education Central Office. This role will assist with the management of the Residence Education office operations, providing customer service support to professional staff, student staff, vendors, and students.Key...

  • Administrative Coordinator IV

    4 weeks ago

    Amherst, Massachusetts, United States University of Massachusetts Amherst Full time

    Job SummaryThe University of Massachusetts Amherst is seeking a highly skilled and detail-oriented Administrative Coordinator IV to join our Residential Life team. As a key member of our operations team, you will provide administrative support for financial, personnel, and payroll operations in the Residence Education Central Office.Key...

  • Administrative Coordinator IV

    4 weeks ago

    Amherst, Massachusetts, United States University of Massachusetts Amherst Full time

    Job SummaryThe University of Massachusetts Amherst seeks an experienced Administrative Coordinator IV to provide administrative support for financial, personnel, and payroll operations in the Residence Education Central Office.Key ResponsibilitiesCoordinate payroll process for 417 undergraduate Resident Assistants (RA) and Peer Mentors (PM)Prepare hire and...

  • Clerk IV

    1 month ago

    Amherst, United States UMass Amherst Full time

    About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to...

  • Clerk IV

    2 months ago

    Amherst, United States University of Massachusetts Full time

    Clerk IV - Customer Service Coordinator (Hybrid Opportunity) Job no: 524116 Work type: Staff Full Time Campus: UMass Amherst Department: Enrollment Management Ops Pay Grade: 13 Categories: Administrative & Office Support About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full...

  • Customer Service Representative IV

    3 weeks ago

    Amherst, Virginia, United States University of Massachusetts Full time

    About the RoleThis position supports the customer service mission of the University of Massachusetts Bursar's office and reports directly to the Clerk V Customer Service Manager. The person in this position works interchangeably between the Collections Area and the Main Office providing customer service as needed.Key ResponsibilitiesProvide customer service...

  • Clerk IV

    1 week ago

    Amherst, United States UMass Amherst Full time

    About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close...

  • Customer Service Representative IV

    3 weeks ago

    Amherst, Massachusetts, United States UMass Amherst Full time

    About UMass AmherstUMass Amherst is a nationally recognized public research university offering a wide range of undergraduate, graduate, and professional degrees. Our campus is situated on nearly 1,450 acres in the scenic Pioneer Valley of Western Massachusetts, providing a rich cultural environment in a picturesque setting close to major urban centers.As...

  • Customer Service Representative IV

    3 weeks ago

    Amherst, Massachusetts, United States UMass Amherst Full time

    About UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to...

  • Customer Service Associate IV

    3 weeks ago

    Amherst, Massachusetts, United States UMass Amherst Full time

    About UMass AmherstUMass Amherst stands as the flagship institution of the Commonwealth, recognized nationally as a premier public research university. It offers a comprehensive array of undergraduate, graduate, and professional programs, all set within a picturesque 1,450-acre campus in the scenic Pioneer Valley of Western Massachusetts. The university's...

  • Clerk IV

    2 months ago

    Amherst, United States UMass Amherst Full time

    Job Summary This position involves responsibility for fiscal management including purchasing, billing, and reimbursements for all Chemistry department accounts. Position under the direct supervision of the Business Manager with considerable flexibility to exercise judgment on day-to-day activities. Essential Functions Inform appropriate members...

  • Clerk V

    2 months ago

    Amherst, United States UMass Amherst Full time

    About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close...

  • Human Resources Specialist

    5 days ago

    Amherst, Massachusetts, United States University of Massachusetts Amherst Full time

    Job SummaryThe University of Massachusetts Amherst seeks a skilled and detail-oriented Clerk IV (Leaves Specialist) to join its Human Resources team. This role is responsible for managing the execution of the Family Medical Leave Act (FMLA) and other leave requests, Workers' Compensation cases, and employee accommodations.Key ResponsibilitiesAssist in the...