Clerk IV

3 weeks ago

Amherst, United States University of Massachusetts Full time
Clerk IV (Customer Service Specialist)

Job no: 524449
Work type: Staff Full Time
Campus: UMass Amherst
Department: Bursar
Pay Grade: 13
Categories: Administrative & Office Support

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

This position supports the customer service mission of the Bursar's office and reports directly to the Clerk V Customer Service Manager. The person in this position works interchangeably between the Collections Area and the Main Office providing customer service as needed.

Essential Functions

  • Provide customer service as part of the customer service team. This includes phone, in person and written communications.
  • Assist with student billing and loan inquiries.
  • Process student payments during peak times.
  • Assist with the office scholarship process, including the use of Image Now to store images of scholarship letters and checks.
  • Review, approve/decline and process various deferment, cancellation and forbearance requests on student accounts.
  • Prepare and record promissory notes for tuition accounts, creating an installment payment plan.
  • Assist in resolution on disputed accounts.
  • Counsel students in financial responsibilities and obligations.
  • Work with the IT department to ensure our website information is up to date and accurate.
  • Act as liaison with various on-campus offices such as HR, and UITS and assume the role of administrative resource for staff in the office.
  • Act as liaison with Physical Plant and Facilities with regard to issues with department space.
Other Functions
  • Perform other duties as assigned.
Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
  • High school diploma or equivalent
  • Customer service experience; strong interpersonal skills, including experience working with diverse populations and all levels of a university community.
  • Knowledge of general debt collections practices, office practices and procedures.
  • Ability to use sound judgement in normal and emergency situations.
  • Strong written and oral communication skills.
  • Experience working with diverse groups.
Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
  • Knowledge of cash handling procedures.
  • Experience with Microsoft Excel.
  • Experience working with complex databases.
Physical Demands/Working Conditions
  • Typical office environment.
Work Schedule
  • Monday - Friday, 8:30am to 5:00pm.
Salary Information
  • USA/MTA Non-Exempt Grade 13.


Special Instructions to Applicants

Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Aug 21 2024 Eastern Daylight Time
Applications close: Nov 21 2024 Eastern Standard Time

  • Clerk IV

    1 month ago

    Amherst, Massachusetts, United States University of Massachusetts Amherst Full time

    Clerk IV (Customer Service Outreach Coordinator - Hybrid Opportunity)Job no: 524444Work type: Staff Full TimeLocation: UMass AmherstDepartment: Enrollment Management OpsUnion: USA/MTACategories: Administrative & Office SupportAbout UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a...

  • Clerk IV

    2 weeks ago

    Amherst, United States University of Massachusetts Full time

    Clerk IV (Residence Education) Job no: 524419 Work type: Staff Full Time Campus: UMass Amherst Department: Residential Life Pay Grade: 13 Categories: Student Affairs & Services, Administrative & Office Support About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of...

  • Clerk IV

    2 days ago

    Amherst, United States UMass Amherst Full time

    About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to...

  • Clerk IV

    4 weeks ago

    Amherst, United States University of Massachusetts Amherst Full time

    Clerk IV (Customer Service Outreach Coordinator - Hybrid Opportunity)Job no: 524444Work type: Staff Full TimeLocation: UMass AmherstDepartment: Enrollment Management OpsUnion: USA/MTACategories: Administrative & Office SupportAbout UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a...

  • Clerk IV

    2 weeks ago

    Amherst, United States UMASS AMHERST Full time

    About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting...

  • Administrative Coordinator IV

    6 hours ago

    Amherst, Massachusetts, United States UMass Amherst Full time

    Job SummaryThe Administrative Coordinator IV will provide administrative support for financial, personnel, and payroll operations in the Residence Education Central Office. This role will assist with the management of the Residence Education office operations, providing customer service support to professional staff, student staff, vendors, and students.Key...

  • Clerk IV

    2 months ago

    Amherst, United States University of Massachusetts Full time

    Clerk IV (Business Development & Lead Analyst) Job no: 523521 Work type: Staff Part Time Campus: UMass Amherst Department: Dean - College of Nursing Pay Grade: 13 Categories: Administrative & Office Support, College of Nursing About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a...

  • Administrative Coordinator IV

    1 week ago

    Amherst, Massachusetts, United States University of Massachusetts Amherst Full time

    Job SummaryThe University of Massachusetts Amherst is seeking a highly skilled and detail-oriented Administrative Coordinator IV to join our Residential Life team. As a key member of our operations team, you will provide administrative support for financial, personnel, and payroll operations in the Residence Education Central Office.Key...

  • Administrative Coordinator IV

    1 week ago

    Amherst, Massachusetts, United States University of Massachusetts Amherst Full time

    Job SummaryThe University of Massachusetts Amherst seeks an experienced Administrative Coordinator IV to provide administrative support for financial, personnel, and payroll operations in the Residence Education Central Office.Key ResponsibilitiesCoordinate payroll process for 417 undergraduate Resident Assistants (RA) and Peer Mentors (PM)Prepare hire and...

  • Clerk IV

    3 weeks ago

    Amherst, United States UMass Amherst Full time

    About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to...

  • Clerk IV

    1 month ago

    Amherst, United States University of Massachusetts Full time

    Clerk IV - Customer Service Coordinator (Hybrid Opportunity) Job no: 524116 Work type: Staff Full Time Campus: UMass Amherst Department: Enrollment Management Ops Pay Grade: 13 Categories: Administrative & Office Support About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full...

  • Customer Service Representative IV

    2 days ago

    Amherst, Virginia, United States University of Massachusetts Full time

    About the RoleThis position supports the customer service mission of the University of Massachusetts Bursar's office and reports directly to the Clerk V Customer Service Manager. The person in this position works interchangeably between the Collections Area and the Main Office providing customer service as needed.Key ResponsibilitiesProvide customer service...

  • Customer Service Representative IV

    4 days ago

    Amherst, Massachusetts, United States UMass Amherst Full time

    About UMass AmherstUMass Amherst is a nationally recognized public research university offering a wide range of undergraduate, graduate, and professional degrees. Our campus is situated on nearly 1,450 acres in the scenic Pioneer Valley of Western Massachusetts, providing a rich cultural environment in a picturesque setting close to major urban centers.As...

  • Clerk V

    2 months ago

    Amherst, United States University of Massachusetts Full time

    Clerk V (Dean of Students Office Manager) Job no: 524341 Work type: Staff Full Time Campus: UMass Amherst Department: Dean of Students Pay Grade: 15 Categories: Administrative & Office Support About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate,...

  • Customer Service Representative IV

    2 days ago

    Amherst, Massachusetts, United States UMass Amherst Full time

    About UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to...

  • Customer Service Associate IV

    7 days ago

    Amherst, Massachusetts, United States UMass Amherst Full time

    About UMass AmherstUMass Amherst stands as the flagship institution of the Commonwealth, recognized nationally as a premier public research university. It offers a comprehensive array of undergraduate, graduate, and professional programs, all set within a picturesque 1,450-acre campus in the scenic Pioneer Valley of Western Massachusetts. The university's...

  • Clerk IV

    2 months ago

    Amherst, United States UMass Amherst Full time

    Job Summary This position involves responsibility for fiscal management including purchasing, billing, and reimbursements for all Chemistry department accounts. Position under the direct supervision of the Business Manager with considerable flexibility to exercise judgment on day-to-day activities. Essential Functions Inform appropriate members...

  • Clerk V

    1 month ago

    Amherst, United States UMass Amherst Full time

    About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close...

  • Clerk IV

    1 month ago

    Amherst, United States UMass Amherst Full time

    About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close...

  • Business Manager

    2 weeks ago

    Amherst, MA, United States University of Massachusetts Amherst Full time

    Job no: 523758Work type: Staff Full TimeLocation: UMass AmherstDepartment: Psychology and Brain SciUnion: PSUCategories: Accounting/Finance/Budget, College of Natural Sciences, PSU AAbout UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and...