Sr. Customer Assistance Representative

3 months ago

Arlington, United States Enterprise Mobility Inc Full time
Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Full Time Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This position pays $19 / hour and is located at the Reagan Airport (DCA) - 2500 National Ave Parking 1, Arlington, VA 22202.

We offer:

  • Paid time off
  • Consistent full time 40 hour per week schedule
  • Employee discount
  • 401k retirement savings plan
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

Schedules Available are:

  • Schedule 1: Saturday- Wednesday: 9:00am-6:00pm
  • Schedule 2: Sunday, Monday, Tuesday, Thursday, Friday: 2:00pm-12:00am
  • Schedule 3: Friday- Tuesday: 3:00pm-12:00am
Responsibilities

We are hiring now for immediate openings. Responsibilities include:

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • Must be at least 18 years old
  • Some college preferred
  • Must have a minimum of 6 months of administrative or customer service experience in the last 6 years
  • Must have a valid US drivers license for a minimum of 1 year
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI or DWI on driving record in the last 3 years) employment reference, and social security.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

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