Customer Service Representative
3 days ago
CUSTOMER SERVICE REPRESENTATIVEBiRite Foodservice Distributors is a third generation, family-owned company that offers you a Complete Foodservice Solution. We offer unsurpassed service to all areas of foodservice throughout the greater Bay Area and Sacramento. Since 1966 we have focused on being the best foodservice partner in the Bay Area. We remain committed to serving our community with quality products, timely deliveries, and competitive pricing.The Customer Service Representative is responsible for answering all incoming calls, emails and fielding customer questions pertaining to the order process and general company information. The Customer Service Representative will provide exceptional customer service and support to customers by actively listening, addressing the customer's needs and resolving any issues in a timely manner. The Customer Service Representative will report to the Customer Service Lead.Major Duties and Responsibilities:Answer incoming customer calls.Process and do maintenance (add-ons, deletions, and substitutions) on customer orders to ensure the customers orders are sent correctly and on time.Provide coverage when needed to sales representatives.Respond to inquiries from customers regarding past, current and pending orders.Process sample requests for sales staff.Process will-call orders for customers and sales team.Communicate with sales staff as necessary about customer delivery times.Research, print and email copies of past invoices as needed.Refer prospective customers to the sales manager.Answer multi-line telephone systems to assist with sales inquiries and directing calls to appropriate staff.Assist current and prospective customers with products and ordering.Perform data entry and produce invoices.Other tasks as assigned by Customer Service Lead.Qualifications and Requirements:2 years of related customer service experience, preferred.Food service experience is a plusProficient in Google sheets, docs and drive.Knowledge of Zendesk, Powersell and AS400 platforms is a plus.Excellent communication and interpersonal skills.Outstanding time management and organizational skills.Work collaboratively with the CS team and other departments.Able to plan, prioritize and multitask under high pressure in a fast paced environment.Strong problem-solving and decision-making abilities.Physical Requirements:Prolonged periods sitting at a desk and working on a computer.Frequently required to use hands and fingers to operate a computer keyboard, mouse, and telephone keyboard, and talk or hear.Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.Time Speaking and Listening: 80% - 100%.Concentration: Constant.Work Conditions:Ability to remain calm and courteous under pressure, navigate tense situations and communicate professionally with persons of all backgrounds.Work may be repetitious, stressful and with little time in between calls.Will work in a cubicle in close proximity to other customer service representatives.Salary Range:$20 - $24 per hour DOESchedule:Full Time,Non-exemptShift:Sunday - Thursday 8 am to 5 pm ( 8 hours)Location:In Personin Brisbane, CA (remote work is not available)Benefits:Health, Dental, Vision, Health Savings Account, Flexible Spending Account, EAP, 401k, 401k Matching after 6 months of employment, PTO, 9 Paid Holidays, Paid Leave, Attendance Bonus, Employee Anniversary Bonus, Employer paid Basic Life and Basic AD&D insurance, Voluntary Life and AD&D Insurance Benefits Offered, Profit Sharing.*Eligible after the successful completion of the 60 day introductory period**** BiRite is an Equal Opportunity Employer ***
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Customer Service Representative
3 weeks ago
Brisbane, California, United States Transdev Full timeJob Title: Customer Service RepresentativeTransdev is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional...
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Customer Service Representative
3 days ago
Brisbane, California, United States BiRite Foodservice Distributors Full timeCustomer Service RepresentativeBiRite Foodservice Distributors is a family-owned company that offers a complete foodservice solution. We provide exceptional service to all areas of foodservice throughout the Bay Area and Sacramento.Job SummaryThe Customer Service Representative is responsible for answering all incoming calls, emails, and fielding customer...
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Customer Service Representative
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Brisbane, United States BiRite Foodservice Distributors Full timeCUSTOMER SERVICE REPRESENTATIVEBiRite Foodservice Distributors is a third generation, family-owned company that offers you a Complete Foodservice Solution. We offer unsurpassed service to all areas of foodservice throughout the greater Bay Area and Sacramento. Since 1966 we have focused on being the best foodservice partner in the Bay Area. We remain...
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Brisbane, United States BiRite Foodservice Distributors Full timeCUSTOMER SERVICE REPRESENTATIVEBiRite Foodservice Distributors is a third generation, family-owned company that offers you a Complete Foodservice Solution. We offer unsurpassed service to all areas of foodservice throughout the greater Bay Area and Sacramento. Since 1966 we have focused on being the best foodservice partner in the Bay Area. We remain...
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Customer Service Representative
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Brisbane, California, United States Chefs' Warehouse Full timeAbout The Chefs' WarehouseThe Chefs' Warehouse, Inc. is a leading provider of exceptional quality and brand building with broadline food service distribution for over 35 years. With a wide range of products, including Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in the industry.Mission and ValuesOur mission is to...
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