General Manager

1 week ago

Urbandale, United States Long John Silver's Full time
Role Overview

The Restaurant General Manager (RGM) ensures compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruitment and retention of crew members, financial accountability, and ensuring that the highest quality products and services are delivered to each customer. The Restaurant General Manager has the overall responsibility for directing the daily operations of a restaurant ensuring compliance with company standards in all areas delivering the highest quality products and services to each guest. The Restaurant General Manager is the leader of the restaurant and is responsible for successfully carrying out the policies and procedures of the company and ensuring profitability.

Service:
  • Ensures 100% satisfaction for all LJS guests
  • Solves customer concerns immediately utilizing BAM and ensures they leave happy and satisfied
People/Culture:
  • Lead team in ensuring Voice of the Customer (VOC) feedback is collected and acted upon
  • Motivates Team Members to perform at or above expected performance levels
  • Ensures staffing levels meet guest service requirements at all times
  • Treats all Team Members with respect while fostering a sense of teamwork and accountability
  • Accountable for positive engagement at every guest encounter
Product:
  • Ensures all ingredients and menu items are properly stored, handled, prepared and presented with the greatest concern for food safety, accuracy, quality, and guest satisfaction
  • Positively impacts profitability by effectively managing product projections and controlling waste
  • Provides, to every guest, a come-back quality service and taste experience
Place:
  • Maintains a clean, safe, and comfortable environment for guests and Team Members
  • Clean as you go mentality Ensure the restaurants interior and exterior, including furnishings and equipment, are clean and in excellent working condition at all times
  • Provides an environment that encourages guests to return
Leadership:
  • Recruit, hire, develop, and motivate Team Members
  • Provides encouragement to Team Members, including communicating team goals and identifying areas for new training or skill checks
  • Answers Team Member questions, helps with Team Member problems, and oversees Team Member work for quality and guideline compliance
  • Communicates deadlines and sales goals to Team Members
  • Develops strategies to promote team member adherence to company regulations and performance goals
  • Forecast sales, create work schedules, order and track inventory, and complete required performance reports
  • Ensure cash control, security, safety and food quality standards are consistently met
  • Maintain a local marketing program that focuses on sales growth
*Performs other duties as assigned by restaurant management

Core Competencies:

Service Orientation The ability to demonstrate concern for satisfying ones external and/or internal guests

Interpersonal Awareness - The ability to notice, interpret, and anticipate others concerns and feelings, and to communicate this awareness empathetically to others

Self-Managing Performance - The ability to take responsibility for ones own performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly

Initiative - Identifying what needs to be done and doing it before being asked or before the situation requires

Results Orientation - The ability to focus on the desired result of ones own work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them

Active Learner - Understanding the implications of new information for both current and future problem-solving and decision-making and actively strives to build knowledge and skills

Team Leadership - The ability to demonstrate interest, skill, and success in getting others to learn to work together

Role Requirements:
  • Must be 18 years of age or older
  • High School Diploma or Equivalent
  • Minimum of 6 months experience performing as an Assistant Manager or 1 year of restaurant management experience in similar environment
  • Passed Restaurant General Manager Readiness Checklist
  • Must have a reliable transportation and Driver's License required
  • Ability to work nights and weekends
  • Take absolute pride in everything you do
  • Value customer service and hold the ability to positively impact guests' experience
  • Work well in a fast-paced environment
  • Practice high quality food and cleanliness standards
  • Bring an upbeat energy and positive attitude to the team
  • Has a commitment to timeliness and a sense of urgency
  • Ability to read and interpret a variety of instructions furnished in written, oral, diagram and schedule form
  • Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ration and percent
  • Ability to solve practical problems and deal with a variety of variables in situations where minimal standardization exists
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential requirements of the role. While performing the duties of this role, the employee is regularly required to:
  • Work for several hours in a standing position
  • Talk and hear; Communicate with Team members and guests
  • Handle, feel and reach with arms and hands
  • Sit, climb, and balance
  • Stoop, kneel, crouch, and crawl
  • Lift and move up to 50 pounds
Working Conditions:
  • The work environment characteristics describe here are representative of those an employee could encounter will performing the duties and responsibilities of this role.
  • Exposure to cooking fumes
  • Moderate noise level
  • Exposure to heat and hot cooking equipment

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

  • General Manager

    1 month ago

    Urbandale, United States Breakout Operations LLC Full time

    Job DescriptionJob DescriptionGeneral Managers are the backbone of our company. They lead and guide all employees at the store level and inspire their teams to create epic memories for customers. An ideal General Manager is a leader who shares the same values as Breakout of Do good. Be Better. Have Fun. They have a passion for hospitality and building...

  • General Manager

    2 weeks ago

    Urbandale, United States Breakout Operations LLC Full time

    Job DescriptionJob DescriptionGeneral Managers are the backbone of our company. They lead and guide all employees at the store level and inspire their teams to create epic memories for customers. An ideal General Manager is a leader who shares the same values as Breakout of Do good. Be Better. Have Fun. They have a passion for hospitality and building...

  • Associate General Manager

    3 days ago

    Urbandale, Iowa, United States Brookfield Residential Properties Inc Full time

    Job Title: Associate General ManagerBrookfield Properties is seeking an experienced Associate General Manager to join our team at Jordan Creek Town Center. As a key member of our operations team, you will assist the General Manager in increasing the value and liquidity of the shopping center.Key Responsibilities:Assist in maintaining the physical integrity...

  • General Manager Assistant

    4 weeks ago

    Urbandale, Iowa, United States Crunch Fitness Full time

    Job SummaryThe Assistant General Manager will play a pivotal role in supporting the General Manager in creating a dynamic and inclusive environment at Crunch Fitness. This individual will be responsible for promoting a culture of excellence, driving results, and ensuring exceptional member experiences.Key ResponsibilitiesLeadership and Team...

  • General Manager Trainee

    4 weeks ago

    Urbandale, Iowa, United States Kum & Go, LC Full time

    Job Summary:Kum & Go, LC is seeking a highly motivated and ambitious General Manager Trainee to join our team. As a General Manager Trainee, you will be part of a comprehensive 8-week on-the-job training program that will equip you with the skills and knowledge necessary to succeed in a General Manager position.Key Responsibilities:Coach and develop a...

  • General Accountant

    5 days ago

    Urbandale, United States Data Business Equipment Full time

    Job DescriptionJob DescriptionGENERAL JOB DESCRIPTIONThe General Accountant performs routine accounting activities such as data entry, maintenance of the general ledger, preparation of various accounting statements and financial reports. Reviews, codes, and verifies transactions including billings, invoices, checks, and journal entries. Assists in completing...

  • General Worker

    1 week ago

    Urbandale, Iowa, United States Urbandale Community School District Full time

    Job Title: General Worker - Production KitchenWe are seeking a highly motivated and detail-oriented General Worker - Production Kitchen to join our team at Urbandale Community School District. As a key member of our nutrition services team, you will play a vital role in ensuring the smooth operation of our kitchen and providing excellent customer service to...

  • Restaurant Operations Manager

    3 days ago

    Urbandale, Iowa, United States Taco John's of Iowa Full time

    Restaurant Manager Job OpportunityTaco John's of Iowa is seeking a skilled Restaurant Manager to support the General Manager and lead the team in daily operations. This role involves managing the restaurant when the General Manager is not present, as well as traveling to other locations to provide assistance when needed.Key Responsibilities:Assist with daily...

  • Accounting Operations Manager

    1 month ago

    Urbandale, Iowa, United States Jobgenix Full time

    Position Overview: As a key member of the finance team at Jobgenix, the Staff Accountant will play a vital role in maintaining the integrity of our financial records.Key Responsibilities:Execute journal entries, manage financial transactions, oversee billing processes, and generate comprehensive accounting reports.Conduct thorough analysis and maintain the...

  • Restaurant Operations Manager

    1 week ago

    Urbandale, Iowa, United States Panchero's Mexican Grill Full time

    Job Title: General ManagerJob SummaryWe are seeking a highly skilled and experienced General Manager to lead our Panchero's Mexican Grill restaurant team. As a General Manager, you will be responsible for overseeing the daily operations of the restaurant, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesOperations...

  • Manager Trainee

    4 months ago

    Urbandale, United States Hertz Full time $16

    Fall into a new career with Hertz!The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide...

  • Project/Sr Project Manager

    13 hours ago

    Urbandale, United States Berkshire Hathaway Energy Full time

    Job Description The project manager - renewable generation plans, develops, budgets and directs short and long-term renewable projects within MidAmerican Energy Company. This role will be responsible for implementation of projects at renewable generating facilities in a manner that is safe, compliant, cost effective and timely. Projects may involve multiple...

  • Manager - Operations

    3 weeks ago

    Urbandale, United States WESCO Full time

    As the Manager – Operations, you will manage multiple priorities in a customer-centered environment. You will lead a diverse group of team members, which can include Operations Associates, Drivers and Administrative Coordinators. You will interact with other internal departments such as Sales in addition to external customer support and interactions. You...

  • Operations Manager

    1 week ago

    Urbandale, Iowa, United States WESCO International Full time

    Job Title: Operations ManagerAt Wesco International, we are seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for managing multiple priorities in a customer-centered environment. You will lead a diverse group of team members, including Operations Associates, Drivers, and Administrative Coordinators....

  • General Dentist

    6 days ago

    Urbandale, United States Smiles on Delaware Full time

    General Dentist - Ankeny, Iowa - Total Compensation Package of $250,000At Smiles on Delaware, we take pride in offering a unique dental experience that is tailor-made for the community we serve. As a distinguished member of the Heartland Dental supported offices, we stand committed to providing exceptional care with the full support of our dedicated practice...

  • Restaurant Operations Manager

    3 weeks ago

    Urbandale, Iowa, United States Taco John's of Iowa Full time

    Restaurant Operations Manager Job SummaryTaco John's of Iowa is seeking a skilled Restaurant Operations Manager to support the General Manager and lead the restaurant team. As a key member of our management team, you will be responsible for ensuring the smooth operation of the restaurant, including managing daily activities, supervising staff, and...

  • Kitchen Manager

    2 weeks ago

    Urbandale, Iowa, United States Perkins Full time

    Job Title: Kitchen ManagerPerkins Restaurant & Bakery is seeking a highly motivated and experienced Kitchen Manager to join our team. As a Kitchen Manager, you will be responsible for overseeing the back-of-house operations and ensuring the highest level of quality and service to our guests.Responsibilities:Manage and supervise kitchen staff to ensure...

  • Assistant Manager

    4 weeks ago

    Urbandale, Iowa, United States Storage Mart Full time

    Job SummaryStorageMart is seeking an energetic and proactive Assistant Site Manager to provide outstanding customer service and support to our customers. As a key member of our team, you will be responsible for assisting customers with their storage needs, selling merchandise and supplies, and ensuring the property is customer-ready.Key...

  • Assistant Manager/Restaurant Manager, full-time

    1 month ago

    Urbandale, United States Taco John's of Iowa Full time $16 - $19

    Job DescriptionJob DescriptionAssistant Manager/Restaurant Manager5824 Douglas Ave, Des Moines, IA$16 - $19, depending on experience Monthly bonus opportunity up to $300Taco John's has a position open for an Assistant Manager/Restaurant Manager. This full-time position supports the General Manager (GM) and is in charge of the restaurant when the GM is...

  • Branch Manager Trainee

    2 weeks ago

    Urbandale, Iowa, United States Hertz Full time

    Hertz Local Edition Corp (HLE) is seeking a Branch Manager Trainee to join our team. As a Branch Manager Trainee, you will be responsible for supporting the achievement of location sales and margin goals, ensuring positive customer experience, and upholding company standards. You will also have the opportunity to progress through a clearly defined career...