Senior Operations Manager
1 week ago
About AMBA
As a leading provider of essential coverage for retired public servants nationwide, Association Member Benefits Advisors, LLC has been a trusted name since 1981. Our extensive network spans diverse groups, including hardworking public employees, state retirees, educators, military personnel, trade professionals, firefighters, law enforcement, unions, alumni groups, allied healthcare, and other non-profit associations.
We offer outstanding insurance services to our vast network of 44 million members across 450+ associations in all 50 states. As a full-service marketing and membership development company, we are committed to providing exceptional benefits and support to our members.
About the Role
The Senior Operations Manager will play a crucial role in aiding the team by answering daily questions, providing ongoing developmental training to team members, encouraging self-directed research, and promoting team motivation to meet departmental goals. This position requires excellent leadership skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities
- Day-to-Day Operations: Engage in interactive communication with each team member, promoting a positive team atmosphere. Focus on continuous improvement of the team, identify the need for ongoing training, and provide recommendations to management.
- Workload Management: Monitor workload and file distribution to maintain required service levels. Handle reporting of key performance indicators and other business metrics.
- Quality Assurance: Audit and monitor employee functions to ensure the quality and timeliness of processes.
- Escalated Requests: Address escalated requests and work pieces related to complex customer situations, keeping supervisor aware of the situation and providing documentation.
- Regulatory Compliance: Ensure that all regulatory, compliance, and transparency requirements are met and comply with all internal policies and procedures.
- Process Improvement: Create and update standard operating procedures for processes and systems within the department.
Requirements:
- Insurance or customer service experience is required.
- High school diploma required.
- College degree or 5+ years related experience preferred.
- Property & Casualty license required. If not licensed, must be able to obtain within one year of employment.
- Excellent written and verbal communication skills.
- Self-motivated.
- Demonstrates critical thinking.
- Ability to work well in a team environment.
- Excellent organizational and time-management skills with the ability to multitask.
- Detail-oriented to ensure accuracy.
- Ability to lead others.
- Demonstrates problem-solving skills.
Estimated Salary: $85,000 - $110,000 per year, depending on experience.
Benefits:
- Comprehensive benefits package including medical, dental, and vision insurance, spending accounts, and other voluntary benefits.
- Annual Bonus Program.
- Corporate 401k Matching.
- Generous time off, 10 paid company holidays, sick time off, and paid parental leave.
- Community Involvement perks, including 1 paid day off each year to volunteer with a local charity of your choice and company volunteer events.
- Support & development to cultivate your knowledge and continuing education to support your professional designations.
- Business casual dress code.
- Hybrid work arrangement.
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