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Customer Service Support

2 months ago

Coppell, United States RightWorks Staffing Full time
Job Title: Customer Service Support I

Temp to hire position. Great opportunity with a large global manufacturing company. Manufacturing experience in a sales/customer support type role required.

Pay: $25-32 per hour doe

Duties:

Customer & Technical Support Coordinator Under the direction of the Service Center Manager, the Customer & Technical Support Coordinator is essential in creating a positive customer experience by being the liaison between the customer, the manufacturing process and the sales professionals.

The main job functions will include responsibilities related to manufacturing takeoffs, door hardware analysis, processing purchase orders for fabrication, pricing verification, customer service/problem resolution and data maintenance.

Essential Job Functions:

The CSC functions include but are not limited to:

Delivering exceptional customer service through receiving and processing orders accurately and in a timely fashion

Must have knowledge and utilization of basic measurement tools (i.e. tape measure, ruler, scale)

Ability to read architectural drawings or the willingness to learn

Demonstrate basic knowledge of products and pricing

Addressing and taking initiative in following up on customer inquiries

Resolve discrepancies found on customer orders and proactively facilitate the communication between departments for resolution

Collaborate and maintain communications with Sales Representatives on customer-related issues

Maintain statuses on assigned customer open order reports

Continually determine job urgency and priorities to satisfy customer requirements, escalating issues to management as required

Use problem solving ability to contribute, suggest and/or improve work flows, procedures, etc.

Using computer proficiency to quickly and accurately enter data

Adhere to company policies, procedures and system documentation

Working interactively with fabrication supervisors and other internal customers, to provide accurate & efficient instructions for custom fabrication of aluminum extrusions for doors and frames Assist with other related duties as assigned or required

Job responsibilities: Customer Service Support I

Successfully interact with other service centers and plants

Contribute to continuous improvement activities as needed or assigned

Ensure orders maintain internal schedule to keep pace to be on time to the customer

Work closely with team members to ensure completion of daily tasks

Actively engage in safety of self and others at the facility, including holding customers and contractors responsible for best in class safety

Skills: Customer Service Support I

Computer Skills

Customer relations Skills

Education: High School

Languages: English Read Write Speak

Certifications & Licenses: CSC

Skills and Experience Customer Service Support I
  • CUSTOMER SERVICE
  • PURCHASE ORDERS
  • TAKEOFFS
  • PROBLEM RESOLUTION
  • FABRICATION
Additional
  • PROBLEM SOLVING
  • DOCUMENTATION
  • PRICING
  • MAINTENANCE
  • CUSTOMER INQUIRIES
  • CSC
  • RETAIL SALES
  • LIAISON
  • SALES REPRESENTATIVES
  • CUSTOMER RELATIONS
  • SALES PROFESSIONALS
  • TECHNICAL SUPPORT
  • SERVICE CENTER
  • CUSTOMER SERVICE ORIENTED
  • MANUFACTURING PROCESS

Languages: English( Speak, Read, Write )

Minimum Degree Required: Completed High School (Diploma or GED)

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