Patient Care Advisor Lead

1 month ago

Elkton, United States Curio Wellness Full time

The Patient Care Advisor Lead is responsible for a premium retail experience at the Far & Dotter Wellness Center & Spa. This role focuses on providing best-in-class customer service to customers, includes medical cannabis certified patients, caregivers, and the general public. The Patient Care Advisor Lead assists customers with product education, selection, and purchasing as well as manage certain operational duties, which include opening and closing the store. The Patient Care Advisor Lead is expected to present a good example for the Patient Care Advisors and hold them accountable for adhering to policies and procedures, by training and coaching in the moment.

**MUST HAVE RETAIL EXPERIENCE - PREFER LEAD EXP. **

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Leading and Inspiring to Succeed

  • Assist with training the Patient Care Adviser (PCA) team.
  • Lead the PCAs through influence by following the policies, procedures, and codes of conduct.
  • Assist with promoting a culture consistent with overall corporate parameters including medicinal and clinical focus.

Passion for Outstanding Guest & Patient Service 

  • Greet all guests, patients, peers, and vendors at Far & Dotter with warmth and a smile.
  • Follow guest service training to assist patients with their reason for visiting the Wellness Center, which includes checking in guests for the medical cannabis dispensary, checking in guests visiting the Spa, and/or assisting guests with Holistic Pharmacy products. 
  • Learn, promote, and manage points/rewards for the Far & Dotter Loyalty Program to new and existing guests. 
  • Always go above and beyond to provide patients and guests with an elevated experience to ensure they leave “delighted.”

Contributing to a Culture of Retail Sales Excellence 

  • Learn point-of-sale (POS) system and SOPs and execute processes accurately to ensure all transactions are correct and compliant.
  • Learn product assortment and products’ associated health benefits. 
  • Understand daily, weekly, and seasonal promotions and sell product against these initiatives. 
  • Assist managers with product spotlight presentations at staff meetings and shift huddles. 
  • Communicate with Purchasing Manager and Marketing Manager low-stock products, slow-moving products, and fast-moving products to help guide weekly ordering and frame promotions. 
  • Fully participate in staff sales initiatives

Secondary Responsibilities: Patient Care Advisor and Inventory Lead Understanding

  • Demonstrate a willingness and ability to comprehend the PCA and Inventory Lead role within the organization.
  • Stay informed about PCA and Inventory duties/responsibilities to be able to step into that capacity if required.
  • Collaborate with the PCA and Inventory team to gain insights and maintain a working knowledge of their roles and functions.

Adaptability and Cross-Functional Support

  • Exhibit flexibility and adaptability to support other roles within the organization, including the PCA and Inventory role, as needed.
  • Participate in training sessions or workshops related to the PCA and Inventory responsibilities to enhance understanding and readiness.

Reinforcing an Environment of Compliance  

  • Follow compliance procedures to assure all activities and transactions follow MCA regulations. 
  • Train PCAs on compliance and assist leadership with coaching and training in the moment when potential violations or recognized.
  • Follow HIPAA guidelines. 
  • Participate in MCA inspections, as requested and needed. 

Delivering Operations Excellence 

  • Run shifts weekly as Manager on Duty (MOD) and ensure all functional areas are meeting expectations.
  • Responsible for the opening and/or closing of the Far and Dotter Wellness Center.
  • Execute proper handling of all monies including, preparing cash deposits per SOP’s,

conducting daily reconciliations of Canpay, Dutchiepay, Cashless ATM and cash with Leaf Logix

  • Check sales floor inventory daily and re-stock inventory to maintain proper par levels.
  • Clean and straighten sales fixtures and product, as needed, to maintain impeccable retail environment. 
  • Clean and straighten communal and public spaces, as needed, to maintain hygienic environment. 

Functional Areas

  • Perform tasks assigned by direct supervisor that may be related to the PCA’s functional department (Employee Experience or Patient Experience)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:                                       

Responsible for helping others and providing on-the-job training or guidance. 

Education and Experience:                                           

High school diploma or General Education Degree (GED); previous cannabis, retail, hospitality, or customer service sales experience; or equivalent combination of education and experience

Other Qualifications:

  • Strong customer service skills 
  • Friendly and outgoing demeanor 
  • Ability to positively interact in person with customers. 
  • Ability to empathize and understand challenges patients have with their heath. 
  • Interest in/ understanding of medical cannabis products. 
  • Interest in/ understanding of vitamins, supplements, and wellness products. 
  • Fast learner who will seek to understand our product mix and how to recommend products appropriately. 
  • Desire to work in a fast-paced retail environment. 
  • Ability to follow standard operating processes and procedures. 
  • Ability to work normal retail hours (nights, weekends, and holidays) 

Curio Wellness is an Equal Opportunity Employer Curio Wellness is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Must be 21 years old.

As a condition of employment, all Curio Wellness employees must comply with the State of Maryland requirements which include providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.

Salary

$22 USD per hour

recblid ehex3qqp0z5rel2ps6d66ampar7rji

  • Patient Care Advisor

    15 hours ago

    Elkton, United States Curio Wellness Full time

    Patient Care Advisor (PCA) is responsible for a premium retail experience at the Far & Dotter Wellness Center & Spa. This role focuses on providing best-in-class guest service to patients, including medical cannabis certified patients, caregivers, Holistic Pharmacy and Spa clients and the public. The Patient Care Advisor assists guests and patients with...

  • Lead Patient Care Consultant

    1 week ago

    Elkton, Maryland, United States Curio Wellness Full time

    The Lead Patient Care Consultant plays a pivotal role in delivering an exceptional retail experience at Curio Wellness. This position emphasizes providing top-tier customer service to a diverse clientele, including certified medical cannabis patients, caregivers, and the general public. The Lead Patient Care Consultant guides customers through product...

  • Compassionate Patient Care Assistant

    1 week ago

    Elkton, Maryland, United States Eminence Home Care Full time

    About the Role:Eminence Home Care is seeking compassionate and skilled Certified Nursing Assistants (CNA) to provide exceptional care to patients in their residences or healthcare settings. As a CNA, you will be integral in delivering personalized support to enhance the quality of life for those in your care. Your Responsibilities:- Assist patients with...

  • Compassionate Patient Care Assistant

    1 week ago

    Elkton, Maryland, United States Eminence Home Care Full time

    About the Role:Eminence Home Care is seeking committed and skilled Certified Nursing Assistants (CNA) to provide exceptional care to individuals in their residences or healthcare settings. As a vital member of our team, you will ensure that every patient receives the utmost level of support and care. Your Responsibilities:- Assist patients with essential...

  • Certified Nursing Assistant

    4 days ago

    Elkton, Maryland, United States Eminence Home Care Full time

    About the RoleEminence Home Care is seeking a dedicated and compassionate Certified Nursing Assistant to join our team in providing high-quality patient care services.Key Responsibilities:Assist patients with daily living activities, such as bathing, dressing, and grooming, to promote independence and dignity.Monitor vital signs and record patient...

  • Pharmaceutical Care Provider

    1 week ago

    Elkton, Maryland, United States Christiana Care Full time

    Join a Leading Healthcare OrganizationAt ChristianaCare, we understand that your choice of employer is significant. We are dedicated to enhancing pharmacy services and making a positive impact on community health, guided by our Core Values of Excellence and Love.This full-time position (40 hours per week, 8-hour shifts) primarily operates during the day,...

  • Pharmaceutical Care Specialist

    1 week ago

    Elkton, Maryland, United States Christiana Care Full time

    Position Overview:Are you looking to contribute to a leading healthcare institution?At ChristianaCare, we understand that your workplace is a significant choice. Join an organization that prioritizes pharmaceutical services and offers the chance to make a meaningful impact on community health, guided by our Core Values and Behaviors centered on Excellence...

  • Wellness Center Patient Consultant

    1 week ago

    Elkton, Maryland, United States Curio Wellness Full time

    Position Overview: The Patient Care Advisor (PCA) plays a crucial role in delivering an exceptional retail experience at Curio Wellness. This position is dedicated to providing top-tier service to all guests, including those certified for medical cannabis, caregivers, and holistic health clients. The PCA is instrumental in guiding patients through product...

  • Registered Nurse, Primary Care at Home, Elkton, MD

    2 months ago

    Elkton, Maryland, United States Christiana Care Full time

    ChristianaCare is currently seeking a full-time RN for our Primary Care practice in Elkton, MD. This nurse will provide quality, safe, evidenced-based nursing care to achieve optimum outcomes both independently and as a valued team member of the practice. The nurse will follow the Nursing Process when providing patient care.Work...

  • Lead Staffing Sales Executive

    1 week ago

    Elkton, Maryland, United States TechForcePros Full time

    Position OverviewCompany Overview: TechForceProsTechForcePros stands as a leading technology staffing and consulting organization, focusing on HRIS, VMS, ERP, CRM, ITSM, and various enterprise systems within the finance and healthcare industries. Our mission is to enhance business performance through innovative solutions and outstanding client service.Job...

  • Social Worker, Primary Care, Elkton, MD

    2 weeks ago

    Elkton, United States Christiana Care Full time

    Job Details ChristianaCare is currently seeking a full-time Social Worker to support our primary care practice located in Elkton, MD. The Social Worker works as a valued member of our primary care team to addresses potential barriers to care by facilitating and coordinating connection to available resources to ensure patients can access care. This position...

  • Registered Nurse, Primary Care Practice, North East, MD

    2 months ago

    Elkton, United States Christiana Care Full time

    Job Details ChristianaCare is currently seeking a full-time RN for our Primary Care Practice located in North East, MD. The primary location for this position is our North East, MD practice, but this person will also provide telephone triage support for our primary care practice located in Elkton, MD. Work Schedule Monday - Friday Day shift No weekends or...

  • Patient Care Technician Opening

    1 week ago

    Elkton, United States Hearthstone Place Full time

    Join Our Caring Team at Hearthstone PlaceWe are looking for reliable and compassionate Certified Nursing Assistants (CNAs) to become part of our dedicated team, providing essential care to our Residents.Position Highlights:Flexible scheduling options available for days, nights, and weekends.Enjoy a work-life balance with weekends off if scheduled during the...

  • Urgent Care Physician

    3 months ago

    Elkton, United States ChristianaCare | GoHealth Urgent Care Full time

    Description Position at ChristianaCare GoHealth Urgent Care ChristianaCare-GoHealth Urgent CarePhysician Opportunities Within Expanding Urgent Care Network in Delaware / MarylandVarious Opportunities & Locations AvailablePosition: Urgent Care Physician Bonus: Sign-on Bonus + Eligible for Daily Volume Bonus & Quarterly BonusLocation: Delaware or Maryland ...

  • Medical Director

    2 days ago

    Elkton, Maryland, United States Carevethealth Full time

    About the OpportunityWe are seeking a highly skilled and compassionate Medical Director to lead our team of veterinarians at North East Animal Hospital, a CareVet partner. As a Medical Director, you will be responsible for providing high-quality medical care to our patients, while also mentoring and guiding our team of veterinarians.About the RoleThe ideal...

  • Patient Services Coordinator

    5 days ago

    Elkton, Maryland, United States Clearway Pain Solutions Full time

    The Patient Services Coordinator plays a crucial role in managing patient information throughout their care journey, ensuring a seamless experience from arrival to departure. This position is responsible for the efficient scheduling, check-in, and check-out of patients, while also handling essential administrative tasks. Key Responsibilities: Uphold the...

  • Patient Services Coordinator

    1 week ago

    Elkton, Maryland, United States Clearway Pain Solutions Full time

    The Patient Services Coordinator plays a crucial role in managing patient information throughout their care journey, ensuring seamless communication and data management upon patient arrival. This position is responsible for facilitating patient scheduling, check-in, and check-out processes in an efficient and timely manner. Duties include patient...

  • Patient Services Coordinator

    1 week ago

    Elkton, Maryland, United States Clearway Pain Solutions Full time

    The Patient Services Coordinator plays a crucial role in managing patient information throughout their care journey, ensuring a seamless experience from arrival to departure. This position is responsible for scheduling appointments, checking patients in and out, and maintaining accurate records. Key Responsibilities: Adhere to the company's mission, vision,...

  • Clinical Pharmacy Specialist

    1 week ago

    Elkton, Maryland, United States Christiana Care Full time

    Join a Leading Healthcare InstitutionAt ChristianaCare, we understand that your choice of employer is significant. We are dedicated to enhancing pharmacy services and making a meaningful impact on community health, all while upholding our Core Values and Behaviors rooted in Excellence and Love.This full-time role (40 hours per week, 8-hour shifts) primarily...

  • Healthcare Pharmacotherapy Expert

    5 days ago

    Elkton, Maryland, United States Christiana Care Full time

    Join a Leading Healthcare Organization!At ChristianaCare, we understand that choosing the right workplace is crucial. We are committed to pharmacy excellence and offer a chance to make a significant impact on community health, guided by our Core Values of Excellence and Love.This full-time role (40 hours per week, 8-hour shifts) primarily operates during the...