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Lead Patient Care Consultant
2 months ago
The Lead Patient Care Consultant plays a pivotal role in delivering an exceptional retail experience at Curio Wellness. This position emphasizes providing top-tier customer service to a diverse clientele, including certified medical cannabis patients, caregivers, and the general public. The Lead Patient Care Consultant guides customers through product education, selection, and purchasing while overseeing specific operational responsibilities, such as store opening and closing procedures. This role is expected to set a positive example for the Patient Care Consultants and ensure adherence to established policies and procedures through effective training and real-time coaching.
**RETAIL EXPERIENCE REQUIRED - LEADERSHIP EXPERIENCE PREFERRED**
KEY RESPONSIBILITIES:
Inspiring Leadership
- Facilitate training for the Patient Care Consultant (PCC) team.
- Guide the PCCs through influence, ensuring compliance with policies, procedures, and ethical standards.
- Promote a culture aligned with corporate values, focusing on medicinal and clinical excellence.
Commitment to Exceptional Guest & Patient Service
- Welcome all guests, patients, colleagues, and vendors with warmth and professionalism.
- Utilize guest service training to assist patients with their needs, including check-ins for various services.
- Manage and promote the Curio Wellness Loyalty Program to enhance guest engagement.
- Strive to exceed expectations, ensuring patients and guests leave with a sense of satisfaction.
Contributing to Retail Sales Excellence
- Master the point-of-sale (POS) system and standard operating procedures to ensure accurate and compliant transactions.
- Gain a comprehensive understanding of product offerings and their health benefits.
- Stay informed about promotions and effectively sell products aligned with these initiatives.
- Assist management in preparing product presentations for team meetings.
- Communicate inventory needs to relevant managers to inform ordering and promotional strategies.
- Actively participate in sales initiatives and team efforts.
Understanding of Patient Care Consultant and Inventory Lead Roles
- Exhibit a willingness to learn about the roles of Patient Care Consultant and Inventory Lead within the organization.
- Maintain awareness of responsibilities to step into these roles when necessary.
- Collaborate with the PCC and Inventory teams to enhance understanding of their functions.
Flexibility and Cross-Functional Support
- Demonstrate adaptability to support various roles within the organization as needed.
- Engage in training sessions to enhance knowledge of responsibilities across roles.
Ensuring Compliance
- Adhere to compliance protocols to ensure all activities align with regulatory standards.
- Educate PCCs on compliance matters and assist leadership in addressing potential issues.
- Follow confidentiality guidelines.
- Participate in compliance inspections as required.
Operational Excellence
- Serve as Manager on Duty (MOD) during shifts, ensuring all areas meet operational standards.
- Oversee store opening and closing procedures.
- Manage financial transactions, including cash handling and reconciliations.
Functional Responsibilities
- Complete tasks assigned by supervisors related to the Patient Care Consultant's functional areas.
To succeed in this role, candidates must demonstrate the ability to fulfill essential duties effectively. The qualifications outlined below represent the necessary knowledge, skills, and abilities required for this position. Reasonable accommodations may be made for individuals with disabilities.
Supervisory Responsibilities:
Responsible for mentoring and providing on-the-job training to team members.
Education and Experience:
A high school diploma or equivalent; prior experience in cannabis, retail, hospitality, or customer service is preferred.
Other Qualifications:
- Exceptional customer service skills.
- Friendly and approachable demeanor.
- Ability to engage positively with customers in person.
- Empathy and understanding of patient challenges.
- Interest in medical cannabis and wellness products.
- Quick learner with a desire to understand product offerings.
- Willingness to thrive in a fast-paced retail environment.
- Ability to adhere to standard operating procedures.
- Availability to work flexible retail hours.
Curio Wellness is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic.
Must be at least 21 years old.
As a condition of employment, all Curio Wellness employees must comply with state requirements, including background checks.
Compensation:
$22 USD per hour
