Overnight Customer Service

6 months ago

Westerville, United States Planet Fitness Full time
Job Summary

The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Position is for hours 10pm through 6am Monday through Friday. This position is Full Time.

Essential Duties and Responsibilities
  • Greet members, prospective members and guests by providing exceptional customer service
  • Handle all front desk related activities not limited to:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check ID and Member barcodes into the system
    • New member sign-up
    • Take prospective members on a tour of the club
  • Facilitate needed updates to member's accounts
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
  • Assist in maintaining the neatness and cleanliness of the club
  • Assist in monitoring for safety of persons and cleanliness in the club
  • Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
  • Stock locker rooms with proper supplies/paper products.
  • Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
  • Follow "Lost and Found Policy" and turn in lost member property to the Club Manager immediately.
Qualifications/Requirements
  • Customer service background preferred
  • Basic computer proficiency
  • A passion for fitness and health
  • Upbeat and positive attitude at all times
  • Punctuality and reliability is a must
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
  • Strong listener with the ability to empathize and problem solve
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language
  • High School diploma/GED equivalent preferred
  • Must be 18 years of age or older
Physical Demands
  • Continual standing and walking during shift
  • Continual talking in person with members and answering incoming membership calls
  • Must be able to occasionally lift up to 50 lbs
  • Will dilute and clean with chemicals during shift
  • Clean and sanitize equipment and often used surfaces in the club
  • Monitor club and assist members throughout entirety of shift


Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirn consideracin por el empleo sin distincin de raza, color, religin, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra caracterstica protegida por la ley.

JOIN THE CLUB

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Overnight Customer Service

    4 weeks ago

    Westerville, United States Planet Fitness Full time

    The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Position is for hours 10 pm throu Customer Service, Overnight, Retail, Instructor, Customer, Manager

  • Overnight Support Specialist

    4 weeks ago

    Westerville, Ohio, United States Planet Fitness - Duo Fit, LLC Full time

    Job DescriptionThe Overnight Support Specialist will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members and guests. This role is perfect for individuals who thrive in the early morning hours and are passionate about fitness and health.Key Responsibilities:Greet...

  • Night Shift Customer Support Representative

    7 days ago

    Westerville, Ohio, United States Planet Fitness - Duo Fit, LLC Full time

    Job Title: Night Shift Customer Support RepresentativeThe Overnight Cleaner role at Planet Fitness - Duo Fit, LLC is a unique opportunity to contribute to the well-being of our members while maintaining a clean and safe environment. This position requires a strong passion for fitness and health, excellent customer service skills, and the ability to work...

  • Customer Service/Sales

    7 months ago

    Westerville, United States Home Depot Full time

    Job Description Position Purpose: Retailassociates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify,...

  • Customer Service/Sales

    9 months ago

    Westerville, United States The Home Depot Full time

    Retail associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire pr Customer Service, Sales Associate, Sales Specialist, Sales, Retail Associate, Retail, Customer

  • Customer Service Specialist

    7 days ago

    Westerville, Ohio, United States POWERHOUSE Full time

    POWERHOUSE is an industry leader with consistent growth, offering a dynamic work environment and opportunities for professional development.We are seeking a skilled Service Coordinator to join our team in providing exceptional customer service and resolving issues promptly via phone and email. The ideal candidate will have excellent communication skills, be...

  • Customer Service Rep

    3 weeks ago

    Westerville, United States Della Infotech, Inc. Full time

    JOB DESCRIPTION Customer Service Rep Please complete minimum of 1 reference check and include this in the comments section in VNDLY. Requirements: Typing: 35-40WPM and 2-3 years experience with all Microsoft Office suite i.e. Excel, word, Power point etc. As a healthcare customer service representative, you will be responsible for successfully managing...

  • Customer Service Rep

    4 weeks ago

    Westerville, United States Della Infotech, Inc. Full time

    JOB DESCRIPTION Customer Service Rep Please complete minimum of 1 reference check and include this in the comments section in VNDLY. Requirements: Typing: 35-40WPM and 2-3 years experience with all Microsoft Office suite i.e. Excel, word, Power point etc. As a healthcare customer service representative, you will be responsible for successfully managing...

  • Customer Service Ambassador

    1 week ago

    Westerville, Ohio, United States BRU Burger Bar - Westerville Full time

    Customer Service AmbassadorAbout the OpportunityAs a Customer Service Ambassador at BRU Burger Bar - Westerville, you will be the face of our brand, providing exceptional service to our guests and creating a memorable dining experience. We are seeking a skilled and passionate individual who can deliver outstanding customer service, manage tables efficiently,...

  • Customer Service Ambassador

    1 month ago

    Westerville, Ohio, United States City Barbeque, LLC Full time

    City Barbeque, LLC: We're on the hunt for a charismatic and customer-focused individual to join our front-of-house team as a Customer Service Ambassador. As a key member of our restaurant staff, you'll be responsible for delivering exceptional service, ensuring seamless customer experiences, and fostering a welcoming atmosphere that keeps guests coming back...

  • Customer Service Representative

    7 days ago

    Westerville, Ohio, United States Public Storage Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Public Storage. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients. This is an excellent opportunity to work in the self-storage industry and grow your career with a leading company.

  • Customer Service Associate

    4 weeks ago

    Westerville, Ohio, United States Chicken Salad Chick Full time

    OverviewAt Chicken Salad Chick, we are committed to delivering exceptional customer service in a fast-paced environment. Our team members play a vital role in ensuring our guests have a positive experience.Job SummaryWe are seeking a Customer Service Associate to join our team as a Daytime Cashier. As a key member of our front-of-house staff, you will be...

  • Customer Service Representative

    3 weeks ago

    Westerville, Ohio, United States WESTERVILLE PUBLIC LIBRARY Full time

    Job Title: Customer Service RepresentativeAbout the Job:We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at Westerville Public Library. This is a full-time position that requires strong communication skills, a positive attitude, and the ability to work independently.Key...

  • Customer Service Representative

    3 weeks ago

    Westerville, United States Della Infotech, Inc. Full time

    JOB DESCRIPTION As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location. This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In...

  • Customer Service Specialist

    1 week ago

    Westerville, Ohio, United States POWERHOUSE Full time

    **Job Title:** Customer Service RepresentativeThis role is responsible for delivering exceptional customer service by providing timely and effective support via phone and/or email.**Salary Range:** $45,000 - $65,000 per yearThe ideal candidate will possess excellent communication skills, a high level of empathy, and the ability to resolve complex issues in a...

  • Customer Service Ambassador

    7 days ago

    Westerville, Ohio, United States Planet Fitness - Duo Fit, LLC Full time

    At Planet Fitness, we're passionate about helping our members achieve their fitness goals. As a Customer Service Ambassador, you'll be the face of our club, providing exceptional service to our members and exceeding their expectations.With a strong customer service background and a passion for fitness, you'll enjoy working in a fast-paced environment where...

  • Customer Service Representative

    1 week ago

    Westerville, Ohio, United States Planet Fitness - Duo Fit, LLC Full time

    Job DescriptionThis part-time role offers the opportunity to provide exceptional customer service and support to members of our fitness community. The ideal candidate will have a passion for fitness and a strong commitment to delivering excellent service.

  • Customer Service Liaison

    2 weeks ago

    Westerville, Ohio, United States Planet Fitness - Duo Fit, LLC Full time

    Job SummaryThis is a part-time position requiring weekend days and potential weekday shifts, from 6am to 2pm. The ideal candidate will provide exceptional customer service.Key Responsibilities:Greet members, prospective members, and guests with a friendly demeanor.Handle front desk activities, including answering phones, checking IDs, and new member...

  • Customer Service Representative

    7 days ago

    Westerville, Ohio, United States Rita's Italian Ice & Custard Full time

    About Rita's Italian Ice & CustardRita's Italian Ice & Custard is a fun, inviting, and family-friendly environment where we deliver COOL treats to our guests. With over 600 franchised shops, we continue to grow and expand our presence.Job Summary:We are seeking an Admin Assistant to join our team at our Westerville, OH location. The successful candidate will...

  • Customer Service Liaison

    6 days ago

    Westerville, Ohio, United States Central Ohio Primary Care - Employees Full time

    Central Ohio Primary Care Physicians is seeking a skilled Customer Service Liaison to provide exceptional support to patients and staff in our Polaris Parkway Internal Medicine and Pediatrics office in Westerville, OH.This full-time role offers a rewarding opportunity to work as a key point of contact for patients, ensuring a positive experience from start...