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Personal Injury Intake Specialist

1 month ago


Atlanta, United States CEO Capital Financing Full time

DescriptionOur rapidly growing Plaintiff and Case Expense financing company is seeking a full-time, personal injury savvy, and high-energy team member.Are you looking to leave the law firm environment, but use all your knowledge and skills that you have learned to help our company grow? Being the first contact with clients at Capital Financing is unlike any law firm experience. The rapid-fire calls and emails, new callers every day, and skills to properly do a financing intake are all part of this unique position.Taking an effective intake or loan origination is a talent and due to its unique approach, we need to hire someone who is trainable and wants to learn new roles in a company. But we won't stop there if you want to learn more. Still using your personal injury knowledge and attention to detail, we'll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate team.If you have prior customer service experience, great communication skills, detail, multi-task, strong computer skills, and a passion for helping others. Apply todayResponsibilities•Work On-Site•Origination of all plaintiff loans•Gather details and critical information for the underwriting team to best build the adjudication process•Handle new and additional loans•Work with law firms and plaintiffs on questions about our services•Engage the client to provide necessary underwriting details•Effectively work well with other team members•Can handle a fast-paced environment without getting overwhelmed•Strong understanding of medical terminology•Ability to construct professional emails to law firms•A strong contributor to our company•Work on 3-4 different software platforms•Help foster prospective client streams by providing input into awareness and law firm partnerships initiatives alongside the marketing team•Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently•Perform miscellaneous clerical tasks as needed, including transcription, research, spreadsheet management, and email writing to ensure operational efficiency•Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard•Book consultations for prospective clients with our lawyers to expand our caseload and ensure meeting schedules are accurateQualifications•Strong customer service skills•A high degree of patience•Strong work history of job loyalty and not job hopping•Exceptional computer skills•Attention to details•Follows process well•Clean background•Personal Injury law firm experience•Medical terminology•Working with plaintiffs•Possesses outstanding communication skills and sense of empathy•Strong computer and data entry skills•Previous legal experience a plus•High school diploma or equivalent required; Bachelor's degree preferred•Full familiarity with the Microsoft Office suite, with advanced Excel proficiency