Front Desk Agent

2 weeks ago

Monterey, United States IHG Full time

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, youll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. Youll also create the warm atmosphere that makes our guests feel at home in any location.

Be the warm welcome that kicks off a memorable guest experience.

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.

Handle cash and credit transactions.

Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.

Stay one step ahead of guests needs record and act on their preferences, and handle their messages, requests, questions, and concerns.

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

Stay safe all the time. Following our safety procedures, youll report all incidents and wear any protective gear needed.

Take pride in your appearance and place as a brand ambassador.

Always know what events and activities are on the days schedule.

Jump into other ad-hoc duties when your colleagues need your help.

What We Need from You

Communication skills - guests will need to come to you with concerns as well as compliments, so youll be easy to talk to.

Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.

Fluency in the local language - extra language skills would be great, but not essential.

Literate and tech-savvy - youll need a good grasp of reading, writing, basic math and computers

Flexibility - night, weekend and holiday shifts are all part of the job.

Youll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.

Experience - ideally, youll have spent at least one year in a front desk or guest service position.

Strength - sometimes youll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

What we Offer ?

Well reward all your hard work with a great salary and benefits including a great room discount and superb training.

Join us and youll become part of the global IHG family and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

The below range is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in CA, CO, NJ, NY, WA, HI. This range may be modified in the future. The hourly range for this role is $16.00 to $25.00.

We offer a comprehensive package of benefits including paid time off, medical, dental, vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

At IHG, weve made a promise. As one of the worlds leading hotel groups, were here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected wherever they are in the world. Want to be part of the journey?

We need people like you to make a difference and create exceptional experiences every single day. Dont just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Lets Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

  • Front Desk Agent

    4 weeks ago

    Monterey, United States Davidson Hospitality Group Full time

    Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes a Front Desk, Agent, Hospitality, Hotel, Skills

  • Front Desk Agent

    2 months ago

    Monterey, United States Greenwood Hospitality Group Full time

    Job DetailsLevel Entry Job Location Spindrift Inn - Monterey, CA Position Type Full Time Education Level High School Salary Range $18.00 Hourly Job Category Hospitality - Hotel DescriptionSUMMARY: The Front Desk/Guest Service Agent is primarily responsible for handling all guest interactions and going above and beyond to exceed guest requests. They will...

  • Front Desk Agent

    3 weeks ago

    Monterey, United States Portola Hotel & Spa Full time $20 - $21

    Job DescriptionJob DescriptionIdeal candidate must have open availability. JOB DESCRIPTION POSITION TITLE:Front Desk AgentDEPARTMENT:Front OfficeREPORTS TO:Director of RoomsDIVISION:RoomsEXEMPT OR NON-EXEMPT:Non-Exempt JOB DESCRIPTION:The Front Desk Agent is responsible for greeting and registering hotel guest, settling guest accounts, insuring the overall...

  • Front Desk Associate

    2 months ago

    Monterey, United States Gold's Gym Full time

    Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will possess excellent customer service skills and the...

  • MWR Front Desk Associate

    3 months ago

    Monterey, United States Commander, Navy Installations Part time

    Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or...

  • MWR Front Desk Associate

    3 months ago

    Monterey, California, United States Commander, Navy Installations Full time

    Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or...

  • Front Desk Coordinator

    4 days ago

    Monterey, California, United States The Joint Chiropractic Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Coordinator at The Joint Chiropractic. As a key member of our front office team, you will be responsible for providing exceptional patient care and support to our members and patients.Key ResponsibilitiesCustomer ServiceProvide warm and welcoming...

  • Front Desk Operations Specialist

    6 days ago

    Monterey Park, California, United States Aimbridge Hospitality Full time

    Job SummaryThe Night Auditor is a critical role within our hotel operations, responsible for ensuring the accuracy and integrity of our financial transactions. As a Night Auditor, you will be the first point of contact for guests during the overnight shift, providing exceptional customer service and ensuring a seamless experience.Key Responsibilities:Front...

  • Bilingual Front Desk Receptionist/Office Support

    5 months ago

    Monterey Park, United States iCare Medical Group Full time $18 - $21

    Job Summary:We are seeking a dedicated and enthusiastic individual to join our busy primary care clinic as a Medical Clinic Front Desk Receptionist / Front Desk Staff Supervisor.The ideal candidate should be fluent in Mandarin and/or Cantonese, possess excellent communication skills, and be adept at multitasking in a fast-paced environment.If you are a team...

  • Bilingual Front Desk Receptionist/Office Support

    5 months ago

    Monterey Park, United States iCare Medical Group Full time

    Job Summary:We are seeking a dedicated and enthusiastic individual to join our busy primary care clinic as a Medical Clinic Front Desk Receptionist / Front Desk Staff Supervisor.The ideal candidate should be fluent in Mandarin and/or Cantonese, possess excellent communication skills, and be adept at multitasking in a fast-paced environment.If you are a team...

  • Service Desk Agent

    2 months ago

    Monterey, United States Montage Health Full time

    Welcome to Montage Health's application process! Job Description: Position Summary Responds to requests for technical assistance in person, via phone, or electronically. Provides Operations & Maintenance (O&M) monitoring support, reports on issues and escalates to Subject Matter Experts (SMEs) appropriately. Serves as a SME for operational issues and is...

  • Reservation Agent

    4 weeks ago

    Monterey, United States Portola Hotel & Spa Full time $19 - $20

    Job DescriptionJob DescriptionPreferred candidates must have open availability.Previous hotel experience is a plus.Knowledge of Opera, Synxis, ResSales and/or Passkey is a plus.Shifts begin at 11:30amJOB DESCRIPTION POSITION TITLE:Reservations AgentDEPARTMENT:ReservationsREPORTS TO:Reservations ManagerDIVISION:RoomsEXEMPT OR NON-EXEMPT:Non-Exempt JOB...

  • Customer Service Representative

    2 weeks ago

    Monterey, California, United States Gold's Gym Full time

    Gym Front Desk Coordinator The Gym Front Desk Coordinator will warmly welcome and guide members, visitors, and staff as they arrive at the facility. This role involves assisting members with inquiries regarding gym operations and policies, in addition to performing various administrative tasks. This meticulous individual will demonstrate outstanding customer...

  • Library Graduate Assistant-MIIS

    4 weeks ago

    Monterey, United States Middlebury College Full time

    The Library Graduate Assistant is a student employee at the front line of library service, managing most front desk interactions and assisting library users. Core Responsibilities: Learning and thoughtfully enforcing library policies Handling most front desk transactions Providing courteous and professional service to all library users Shelving...

  • Front Desk Coordinator

    2 months ago

    Monterey, United States The Joint Chiropractic Full time

    Job DescriptionJob DescriptionAre you looking for a company you can grow your career with and advance in?Are you goal oriented, self-motivated & proactive by nature?Do you have a passion for health and wellness and love sales?If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint...

  • Night Auditor

    3 months ago

    Monterey Park, United States Aimbridge Hospitality Full time

    Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security...

  • Cashier

    3 months ago

    Monterey, United States Home Depot Full time

    Job Description Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling...

  • Medical Office Coordinator

    4 days ago

    Monterey, California, United States Douglas Sunde, M.D. Full time

    Job DescriptionWe are seeking a part-time medical receptionist to join our team at Douglas Sunde, M.D.The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.Key Responsibilities:Provide exceptional patient care and support to our patients and their families.Manage front desk operations,...

  • Night Auditor PT

    15 hours ago

    Monterey Park, United States Aimbridge Hospitality Full time

    Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks....

  • Multilingual Medical Clinic Support Specialist

    6 days ago

    Monterey Park, California, United States iCare Medical Group Full time

    Job Summary:We are seeking a dedicated and enthusiastic individual to join our busy primary care clinic as a Medical Clinic Front Desk Receptionist / Front Desk Staff Supervisor. The ideal candidate should be fluent in Mandarin and/or Cantonese, possess excellent communication skills, and be adept at multitasking in a fast-paced environment.Key...