Front Desk Agent

2 months ago

Round Rock, United States Marriott Austin North Full time

Job Summary:

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
  • Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds


Additional Information:

Available AM/PM Shifts and Weekends. Flex Position AM/PM

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

  • Front Desk Agent- La Quinta Inn and Suites

    3 months ago

    Round Rock, United States MMI Hotel Group Full time

    **MMI Hospitality Group** **Front Desk Agent- La Quinta Inn and Suites** **La Quinta Inn and Suites - Round Rock - Round Rock, TX - Part Time to Full Time** If you believe that first impressions can set the tone for an entire hotel stay, please keep reading. The new build La Quinta Inn and Suites in Round Rock is now hiring! We have an opportunity for Front...

  • Front Desk Agent

    3 months ago

    Little Rock, United States InnVentures IVI LP Full time

    Four Points Little Rock is looking for a part time front desk agent to join our team! **OUR STORY:** If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the...

  • Front Desk Agent

    3 months ago

    Rock Hill, United States Hilton Garden Inn Rock Hill Full time

    Raines Co. - Hilton Garden Inn Rock Hill, SC * If you do not have consistent work history (a different position every month) please do not apply, we review this information. We do reference checks. * If you have challenges with transportation or challenges that will prevent you from being on time and able to meet the schedule requirements, please don't...

  • Front Desk Agent

    3 months ago

    Rock Hill, United States Hilton Garden Inn Rock Hill Full time

    Job DescriptionJob DescriptionRaines Co. - Hilton Garden Inn Rock Hill, SC* If you do not have consistent work history (a different position every month) please do not apply, we review this information. We do reference checks. * If you have challenges with transportation or challenges that will prevent you from being on time and able to meet the schedule...

  • Hotel Front Desk Receptionist

    3 months ago

    Round Rock, United States Quality Inn & Suites Full time

    Job DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, ensure they have everything they need for an exceptional stay, and even make future reservations. Job seekers interested in...

  • Front Desk Agent/Night Auditor

    3 weeks ago

    Little Rock, United States Midas Hospitality Full time $14 - $15

    Job DescriptionJob DescriptionFront Desk Agent for Springhill Suites - Little Rock, ARMidas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.Start Your Journey with Midas Hospitality:Midas Hospitality is seeking a...

  • Front Desk Agent for Springhill Suites

    3 weeks ago

    Little Rock, United States Midas Hospitality Full time

    Front Desk Agent for Springhill Suites - Little Rock, AR Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by Mogul. Recruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 Front Desk, Agent, Suite, Hospitality, Spring, Reservations

  • Front Desk Clerk

    3 months ago

    Round Rock, United States Moody Full time

    US: The Element Austin Round Rock, managed by Moody National Management LP, are currently looking for Front Desk Clerks to join our team. We are hiring for our welcoming team! The front desk clerk is the first impression of our hotel when our guests arrive.Availability on weekends and holidays is essential in the 24/7/365 hotel world! YOU: You build genuine...

  • Front Desk Associate

    3 days ago

    Round Rock, Texas, United States Moody Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at The Element Austin Round Rock. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and efficient check-in and check-out process.Key...

  • Front Desk Associate

    4 days ago

    Round Rock, Texas, United States Moody Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at The Element Austin Round Rock. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and efficient check-in and check-out process.Key...

  • Front Desk Agent

    1 month ago

    Rock Hill, United States Primo Investments LLC Full time

    Job DescriptionJob DescriptionThis position is responsible for operating the hotel’s front desk systems for PBX, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security. This position is the manager of the hotel at any time the General Manager, Assistant General Manager...

  • Front Desk Representative

    21 hours ago

    Little Rock, Arkansas, United States Midas Hospitality Full time

    Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Midas Hospitality. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Manage front desk operations, including check-in,...

  • Front Desk Agent for Springhill Suites

    3 weeks ago

    Little Rock, United States Midas Hospitality Full time

    Front Desk Agent for Springhill Suites - Little Rock, AR Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a dynamic Front Desk Agent...

  • Front Desk Agent

    3 months ago

    Little Rock, United States Courtyard Little Rock West Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Ambassador

    2 days ago

    Round Rock, Texas, United States Workspacestrat Full time

    **Job Summary:**We are seeking a highly skilled and organized Front Desk Receptionist to join our team at Workspacestrat. As the first point of contact for our members and visitors, this role requires a cheerful disposition, strong communication skills, and a professional image.**Key Responsibilities:**Greet guests and members with a welcoming smile and...

  • Front Desk Receptionist

    2 months ago

    Round Rock, United States Workspacestrat Full time

    ****Front Desk Receptionist**** Heritage Office Suites - Round Rock **About the Role:** The ideal candidate will have a cheerful disposition, contagious personality, strong communication skills, and present a very polished, professional image to members and visitors alike. This candidate should be articulate and organized with the ability to multi-task in a...

  • Front Desk Representative

    3 days ago

    Little Rock, Arkansas, United States Midas Hospitality Full time

    Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Midas Hospitality. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Manage front desk operations, including check-in,...

  • Front Desk Representative

    3 days ago

    Round Rock, Texas, United States Hotel Equities Full time

    Job SummaryHotel Equities is seeking a highly skilled and customer-focused Front Desk Representative to join our team at the Courtyard Austin Round Rock in Round Rock, Texas. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a seamless and...

  • Front Desk Associate

    3 months ago

    Round Rock, United States Exacta Bookkeeping & Tax Services Full time

    Job DescriptionJob DescriptionResponsibilities & Duties:Under general supervision, the Front Desk Associate performs general clerical and administrative tasks that assist the office achieve its operational goals and objectives.MINIMUM QUALIFICATIONS: High school diploma or equivalent and one (1) year of office experience, 6 months of which must be related to...

  • Front Desk Supervisor

    1 day ago

    Round Rock, Texas, United States Residence Inn Mar. Round Rock Full time

    Job Summary$21.00/HRThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.Responsibilities:Assist the Front Desk Manager...