Front Desk Supervisor

3 days ago

Round Rock Texas, United States Residence Inn Mar. Round Rock Full time
Job Summary

$21.00/HR

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

Responsibilities:
  • Assist the Front Desk Manager and/or General Manager in providing exceptional guest service.
  • Maximize room revenue and occupancy through effective room merchandising and sales techniques.
  • Monitor and maintain accurate records of guest interactions, including check-in/check-out, room assignments, and special requests.
  • Ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
  • Perform all duties of a Front Desk Agent, including answering phones, handling guest requests, and resolving guest complaints.
  • Assist in training new hires and current associates on a regular basis.
  • Attend meetings as required by management.
  • Perform any other duty as required by management.
Requirements:
  • At least 2 to 3 years of progressive experience in a hotel or a related field required.
  • High School diploma or equivalent required.
  • College course work in a related field helpful.
  • Previous supervisory responsibility preferred.
  • Must have a valid driver's license for the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to work well in stressful, high-pressure situations, including the ability to handle guest objections and disputes to satisfactory results.
  • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
Benefits:
  • After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

  • Front Desk Supervisor

    2 weeks ago

    Little Rock, United States Atrium Hospitality Full time

    Hotel: Little Rock Embassy Suites. Front Desk Supervisor. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Pay Rate:At Atrium Hospitality, we want our associates to have positive experiences; and we strive Front Desk, Supervisor, Customer Service, Hotel, Associate

  • Front Desk Supervisor

    1 month ago

    Little Rock, United States Concord Hospitality Full time

    Description We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests...

  • Front Desk Supervisor

    1 month ago

    Little Rock, United States Capital Hotel Full time

    DescriptionWe are hiring a Front Desk Supervisor!We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests...

  • Front Desk Supervisor

    19 hours ago

    Austin, Texas, United States Omni Hotels & Resorts Full time

    Job Description:Omni Hotels & Resorts is seeking a highly skilled and experienced Front Office Supervisor to join our team at the beautiful Barton Creek Resort & Spa.Key Responsibilities:Ensure seamless check-in and check-out processes for guests, maintaining the highest level of customer service and four-star/four-diamond standards.Handle guest issues and...

  • Front Desk Supervisor

    14 hours ago

    Houston, Texas, United States Four Points Hou Energy Full time

    Job SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.Responsibilities:Assist the Front Desk Manager and/or General...

  • Front Desk Clerk

    3 months ago

    Round Rock, United States Moody Full time

    US: The Element Austin Round Rock, managed by Moody National Management LP, are currently looking for Front Desk Clerks to join our team. We are hiring for our welcoming team! The front desk clerk is the first impression of our hotel when our guests arrive.Availability on weekends and holidays is essential in the 24/7/365 hotel world! YOU: You build genuine...

  • Front Desk Associate

    5 days ago

    Round Rock, Texas, United States Moody Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at The Element Austin Round Rock. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and efficient check-in and check-out process.Key...

  • Front Desk Associate

    5 days ago

    Round Rock, Texas, United States Moody Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at The Element Austin Round Rock. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and efficient check-in and check-out process.Key...

  • Front Desk Supervisor

    3 weeks ago

    Little Rock, United States Courtyard Little Rock West Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Ambassador

    4 days ago

    Round Rock, Texas, United States Workspacestrat Full time

    **Job Summary:**We are seeking a highly skilled and organized Front Desk Receptionist to join our team at Workspacestrat. As the first point of contact for our members and visitors, this role requires a cheerful disposition, strong communication skills, and a professional image.**Key Responsibilities:**Greet guests and members with a welcoming smile and...

  • Front Desk Receptionist

    2 months ago

    Round Rock, United States Workspacestrat Full time

    ****Front Desk Receptionist**** Heritage Office Suites - Round Rock **About the Role:** The ideal candidate will have a cheerful disposition, contagious personality, strong communication skills, and present a very polished, professional image to members and visitors alike. This candidate should be articulate and organized with the ability to multi-task in a...

  • Front Desk Representative

    5 days ago

    Round Rock, Texas, United States Hotel Equities Full time

    Job SummaryHotel Equities is seeking a highly skilled and customer-focused Front Desk Representative to join our team at the Courtyard Austin Round Rock in Round Rock, Texas. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a seamless and...

  • Front Desk Supervisor

    7 days ago

    Blowing Rock, North Carolina, United States Chetola Resort Full time

    Job OverviewChetola Resort is seeking a seasoned professional to lead our Front Office team in delivering exceptional guest experiences. As a key member of our management team, the Front Office Manager will be responsible for the strategic direction and day-to-day operations of the Guest Services department.Key ResponsibilitiesLead and manage a team of Front...

  • Hotel Front Desk Night Auditor

    42 minutes ago

    Round Rock, Texas, United States Quality Inn & Suites Full time

    Hotel Front Desk Night Auditor Job DescriptionWe are seeking a detail-oriented and customer-focused Night Auditor to join our team at Quality Inn & Suites. As a Night Auditor, you will play a critical role in ensuring the accuracy and integrity of our financial records, while providing exceptional service to our guests.Responsibilities:Reconcile all credit...

  • Front Desk Associate

    4 months ago

    Round Rock, United States Exacta Bookkeeping & Tax Services Full time

    Job DescriptionJob DescriptionResponsibilities & Duties:Under general supervision, the Front Desk Associate performs general clerical and administrative tasks that assist the office achieve its operational goals and objectives.MINIMUM QUALIFICATIONS: High school diploma or equivalent and one (1) year of office experience, 6 months of which must be related to...

  • Front Desk Supervisor

    5 days ago

    Little Rock, Arkansas, United States Courtyard Little Rock West Full time

    Job Summary:The Front Desk Supervisor at Courtyard Little Rock West is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. This role is also responsible for maximizing room revenue and...

  • Front Desk Supervisor

    3 days ago

    Little Rock, Arkansas, United States Courtyard Little Rock West Full time

    Job Summary:The Front Desk Supervisor at Courtyard Little Rock West is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. This role is also responsible for maximizing room revenue and...

  • Front Desk Representative

    6 days ago

    Round Rock, Texas, United States Lone Star Circle of Care Full time

    Overview:Lone Star Circle of Care is a non-profit, Federally Qualified Health Center (FQHC) dedicated to providing high-quality healthcare to patients in Central Texas. We provide a healthcare home for the uninsured and underserved and proudly provide the opportunity for our team members to make a difference in our community every day.Our Mission:We are...

  • Front Desk Manager

    20 hours ago

    San Antonio, Texas, United States Omni Hotels & Resorts Full time

    Job Title: Front Desk SupervisorJob Summary:The Front Desk Supervisor is responsible for ensuring the smooth operation of the front desk, providing exceptional customer service, and maintaining the highest standards of quality and efficiency. This role requires a strong leader who can motivate and train team members, handle guest issues, and maintain...

  • Hotel Front Desk Receptionist

    3 months ago

    Round Rock, United States Quality Inn & Suites Full time

    Job DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, ensure they have everything they need for an exceptional stay, and even make future reservations. Job seekers interested in...