Analyst II or III
2 months ago
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Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
JOB SUMMARY/PURPOSE
This position is responsible for supporting the daily operations to manage arrears, bankruptcies, & deposits. Responsible for assessing the credit worthiness of customers and obtaining proper securitization (deposits, LOC, Surety, etc) for customer utility usage. Collaborate cross-functional teams to address collection-related issues stemming from upstream meter, billing, billing delivery, payment processing and credit & collection processes, as well as participates in process improvement initiatives.
JOB DUTIES/RESPONSIBILITIES
Able to independently conduct research on assigned task (customer account arrears), to identify accounts that require collection activity and administer appropriate enforcement actions with customers
Work with relevant external / internal stakeholders and customers to ensure tasks are completed accurate and timely
Utilize technical capabilities to research issues, analyze data and make recommendations to aid in resolving customer issues
Track, measure and report out on daily operations and controls for regular reporting purposes
Participate in special projects as defined by management to support business processes
Document processes using methodology consistent throughout the organization, and participate in cross-functional training when necessary
Provide daily guidance, account analysis and assistance on resolving technical or difficult issues. Collaborate with cross-functional teams to address collection-related issues stemming from upstream meter, billing, billing delivery, payment processing and credit & collection processes
Participate in process improvement initiatives by defining requirement, testing functionality, making recommendations on procedures and courses of action related to the department operation and efficiency, and customer arrears performance
Administer federal agency e-invoicing and payment platforms including but not limited to IPP, Tungsten, Delphi, IPP, WAWF, Ariba, etc.
Assess the credit worthiness of customers and obtain proper securitization (deposits, LOC, Surety, etc) for customer utility usage
Additional Qualifications/Responsibilities
MINIMUM REQUIREMENTS
Minimum education required of the position
Bachelor's Degree in a technical or business-related field required or equivalent work experience.
Minimum experience required of the position
Analyst II: 2-4 years of professional experience with a Bachelor's Degree or 6 years without a degree.
Analyst III: 4-6 years of professional experience with a Bachelor's Degree or 8 years without a degree.
Preferred: CCS experience
Minimum knowledge, skills and abilities required of the position
Proficiency of Microsoft Office: Word, Excel, and PowerPoint
Advanced analytical skills and experience working on multiple assignments
Requires expanded conceptual knowledge in own discipline and broadens capabilities.
Understands key business drivers; uses this understanding to accomplish own work
No supervisory responsibilities but has the ability to provide informal guidance to new team members and explain complex information to others in a straightforward situation
Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
Impacts quality of own work and the work of others on the team; works within guidelines and policies
Any certificates, licenses, etc. required for the position
None
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